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Author Topic: No update for 12 days
ausmarc
Newbie
Posts: 4
Post No update for 12 days
on: May 19, 2016, 02:00
New Topic

Hey guys..

Haven't had an update on my parcel for 12 days.
Tracking Number: LX120736225CN

Have used the tracker on this website and auspost to track. Both state that the last information was the 7th of may, and has not budged since. The only movement was that it had progressed from "Electronic data recieved" to "Recieved by post office"..
Your tracker says "Received by Post Office" with the location code: 518109.
Auspost says: Received by overseas carrier, 7:37pm Sat 7 May, CN-518109, CHINA

Does this mean that my parcel is still sitting in some China Post branch and not moving? I would assume I would at least have some degree of movement within 12 days.

Is there any sort of unusual delay on the China side of things at the moment?

I didn't expect my parcel to arrive in 2 weeks but I at least expected some form of movement over those 2 weeks.
chinapostv-
olunteer
Administrator
Posts: 45859
Post Re: No update for 12 days
on: May 19, 2016, 03:06
New Topic

you might need to ask seller contact China Post Shenzhen EMS office, the parcel should have some problem there. Normally it should leave China in one week.
ausmarc
Newbie
Posts: 4
Post Re: No update for 12 days
on: May 19, 2016, 03:44
New Topic

Thanks for the response.

I will contact them and query the inactive movement.

ausmarc
Newbie
Posts: 4
Post Re: No update for 12 days
on: May 19, 2016, 06:51
New Topic

Got a message from the seller but wasn't helpful at all. This is a copy & paste..
--
Hi,friend, please do not worry
the post online work very show
please wait
thanks
good day

--

So as you can see, not very helpful at all. Least they could do is make a phone call. 2 weeks still seems to be a long time for no movement. Is it normal to not receive a tracking update despite it possibly progressing in the postal system? I suspect that could be the case here.
int077
Pro
Posts: 7760
Post Re: No update for 12 days
on: May 19, 2016, 09:09
New Topic

Quote from ausmarc on May 19, 2016, 06:51
Got a message from the seller but wasn't helpful at all. This is a copy & paste..
--
Hi,friend, please do not worry
the post online work very show
please wait
thanks
good day

--

So as you can see, not very helpful at all. Least they could do is make a phone call. 2 weeks still seems to be a long time for no movement. Is it normal to not receive a tracking update despite it possibly progressing in the postal system? I suspect that could be the case here.

1. Finally maybe good new for you, check on this site:
http://auspost.com.au/parcels-mail/track.html#/track?id=LX120736225CN

2. Hope everything is OK.
ausmarc
Newbie
Posts: 4
Post Re: No update for 12 days
on: May 19, 2016, 09:50
New Topic

That was actually me who lodged the enquiry. Thought I would at least lodge one through Auspost if I couldn't get the seller to lodge one through China Post.
int077
Pro
Posts: 7760
Post Re: No update for 12 days
on: May 19, 2016, 10:09
New Topic

Quote from ausmarc on May 19, 2016, 09:50
That was actually me who lodged the enquiry. Thought I would at least lodge one through Auspost if I couldn't get the seller to lodge one through China Post.

1. Sorry about that, now I can see it on this site also:
http://www.track-chinapost.com/track.php?code=LX120736225CN&fc=0

Hope it will get your parcel moving.
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