Hello, i really need some help, my parcel never got delivered, through mistakes of Australia post Narellan, NSW it states on the tracking that it has been received. I since have a letter stating that is not correct. The parcel was never received.

I have contacted Aliexpress who agree a refund should be paid and the supplier from Ali Express has to do a claim, the supplier is refusing to do so (not sure why as their payment has been frozen). Can i claim myself?

I can provide letters and correspondense from Australia post to state the parcel was not received, and confirming that it was an error when processing another parcel.

The order was $551USD that i would like to claim, Aliexpress has frozen the suppliers payment as they agree a refund should be made.

Please help!
Thanks

Hello, thank you for your response i have also contacted Ali Express, they have told me to contact the supplier (I can show you the email if needed). I contacted the supplier as advised by Ali Express, however the supplier is refusing to contact China post

Is there any way i can send my proof direct to china post?