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Author Topic: RJ328777813CN
liogiu2
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Posts: 2
Post RJ328777813CN
on: January 15, 2015, 09:35
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my order was in status "Sent to airline HGH" but now it come back in "Export Customs Scan Hangzhou".
Why? My tracking number is RJ328777813CN.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: RJ328777813CN
on: January 15, 2015, 21:42
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Two possible reasons:
A: the parcel has something banned by China government and was rejected in customs.
B: airline has shipping space shortage and returned it to customs warehouse.
liogiu2
Newbie
Posts: 2
Post Re: RJ328777813CN
on: January 16, 2015, 00:40
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It's a combat uniform, so it is banned?
Maybe I need to open a dispute?
In the second case, when it will arrive in italy?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: RJ328777813CN
on: January 16, 2015, 01:28
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Quote from liogiu2 on January 16, 2015, 00:40
It's a combat uniform, so it is banned?
Maybe I need to open a dispute?
In the second case, when it will arrive in italy?

yes. i believe you need to open dispute in order to protect your money.
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