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Author Topic: Problem with some parcels
Steve0410
Newbie
Posts: 3
Post Problem with some parcels
on: June 7, 2016, 12:31
New Topic

1) RL221221440CN (福州Transit Station export customs cleared)
since 10 May

2) RL221226583CN (leaving 福州center going to next airport/seaport)
since 23 May

3) RJ752949523CN ( Hangzhou departure)
since 14 May

4) RL221233757CN (福州Transit Station export customs cleared)
since 04 May

5) RL221233964CN ( 福州Transit Station export customs cleared)
since 04 May

6) 02965456862 (计划going to next airport/seaport) (Shipped by air)
since 19 APRIL (!!!)

7) RL220478095CN (福州Transit Station export customs cleared)
since 03 May

There any problems with the customs? Will I receive my packages?
Steve0410
Newbie
Posts: 3
Post Re: Problem with some parcels
on: June 7, 2016, 12:33
New Topic

.
int077
Pro
Posts: 7760
Post Re: Problem with some parcels
on: June 7, 2016, 12:57
New Topic

1. After reviewing all your parcel, i did come to the same tracking as you.

2. For parcel numbers:
RL221221440CN
RL221233757CN
RL221233964CN
02965456862
RL220478095CN

Contact sellers of the above parcels to tell them you have not received the parcel. Ask them to call China Post Hot Line: 11185 to find out what is happening to your parcel.

3. Normally it take 3 to 4 weeks to arrive in Italy. Please also be aware that the time the parcel is at the Italian Customs Office does not count in the 3 to 4 weeks.

Hope this help.
Steve0410
Newbie
Posts: 3
Post Re: Problem with some parcels
on: June 7, 2016, 18:11
New Topic

Quote from int077 on June 7, 2016, 12:57
1. After reviewing all your parcel, i did come to the same tracking as you.

2. For parcel numbers:
RL221221440CN
RL221233757CN
RL221233964CN
02965456862
RL220478095CN

Contact sellers of the above parcels to tell them you have not received the parcel. Ask them to call China Post Hot Line: 11185 to find out what is happening to your parcel.

3. Normally it take 3 to 4 weeks to arrive in Italy. Please also be aware that the time the parcel is at the Italian Customs Office does not count in the 3 to 4 weeks.

Hope this help.

The seller of this parcel ( RL220478095CN ) does not answer on AliExpress...also, the Purchase Protection ended today. What can I do?

The seller of the first 3 parcels, told me that there is not any problem and I have to wait a little bit more...
int077
Pro
Posts: 7760
Post Re: Problem with some parcels
on: June 7, 2016, 18:37
New Topic

1. Quote The seller of this parcel ( RL220478095CN ) does not answer on AliExpress...also, the Purchase Protection ended today. What can I do? Unquote

2. If he is not responding then open a dispute maybe he will want to prolong the Purchase Protection. It's up to you. The seller will have 5 days to respond to the Dispute.

3. Quote The seller of the first 3 parcels, told me that there is not any problem and I have to wait a little bit more... Unquote.

4. Make sure you do not pass the Purchase protection for the 3 parcels.

Hope this help.
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