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Author Topic: delivery state info
federico83
Newbie
Posts: 2
Post delivery state info
on: June 18, 2017, 17:45
New Topic

Hi, my track RS624585674CN is blocked since 21 may.
the last track information is: "2017-05-21 13:13:25.0 - Guangzhou Transit Station export customs cleared."
is my delivery blocked? when I can receive the delivery?
thanks
chinapostv-
olunteer
Administrator
Posts: 46746
Post Re: delivery state info
on: June 19, 2017, 02:52
New Topic

RS624585674CN left China on May 21 and is on the way from China to Italy. shipping time to Italy might take up to 6 weeks. If you can not get the parcel by end of Jun, you should open dispute for lost parcel.
federico83
Newbie
Posts: 2
Post Re: delivery state info
on: June 19, 2017, 16:43
New Topic

ok, thank you for your answer, in the case I need in future to open dispute for lost parcel what is the way to do that process?
thanks
chinapostv-
olunteer
Administrator
Posts: 46746
Post Re: delivery state info
on: June 20, 2017, 04:10
New Topic

if you purchased from ebay/aliexpress/amazon, there should be customs service link or open dispute link in their website. You must open dispute within seller protection expiring date. Normally this is 45 days after payment.
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