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Author Topic: Please help, it looks quite unusual
bg011
Newbie
Posts: 5
Post Please help, it looks quite unusual
on: December 4, 2017, 21:49
New Topic

Hello, I will appreciate your advice on this:

RU793481482CN
Ningbo -> Shanghai -> Beijing and then back again to Ningbo (via Hangzhou), and now is nothing happening for whole week.

Now another one: RY608808687CN

"Sent to airline" two weeks ago and suddenly new events today :
Beijing export security scan
Beijing center export customs cleared
(this was already done before "sending to airline")

I have never had such situation, how does it look to you and what would you suggest me to do ?
😕

bg011
Newbie
Posts: 5
Post Re: Please help, it looks quite unusual
on: December 4, 2017, 22:08
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I forgot to mention that track-chinapost.com responds to my inquiry with a warning that the first tracking number (RU793481482CN) is pointing to Suriname as a destination country (instead of Serbia). Can this be a reason for returning back ? Should I just wait for correction in that case (new tracking number ?) or what ?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Please help, it looks quite unusual
on: December 5, 2017, 02:04
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http://track-chinapost.com/startairmail.php shows RU793481482CN was returned by China customs. not sure the reason, but you should open dispute for refund.

RY608808687CN is on the way to Serbia, you need wait about 4 to 8 weeks to get it.
bg011
Newbie
Posts: 5
Post Re: Please help, it looks quite unusual
on: December 5, 2017, 18:50
New Topic

Thanks a lot for this information ! It is strange if it was returned by China customs as it is only an optical audio cable, but some reason exists obviously ...
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