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Author Topic: Stuck or lost packet?
master91
Newbie
Posts: 16
Post Stuck or lost packet?
on: December 26, 2015, 01:53
New Topic

Hi,
my packet's status has been stucked at "Exchange Bureau in Guangzhou, have been exported directly" since 10th december 2015 and I have no more news about it.
Tracking is RI**CN..
Can someone can explains me what means? is my packet is in yet china, in shipment to italy or i lost my packet?

Thanks guys :)
chinapostv-
olunteer
Administrator
Posts: 46758
Post Re: Stuck or lost packet?
on: December 26, 2015, 02:04
New Topic

the parcel is ok. it should have left china and on the way to Italy. Now is rush season, moving and status changing is slow. you need wait another 2 to 3 weeks to get the goods.
master91
Newbie
Posts: 16
Post Re: Stuck or lost packet?
on: December 26, 2015, 02:11
New Topic

Okay thanks mate! I will wait patiently :)
BigboysRCh-
obbyshop
Newbie
Posts: 4
Post Re: Stuck or lost packet?
on: December 26, 2015, 14:07
New Topic

Hello,Australia Post advised us to contact China Post regarding tracking # RL144681092CN to assist in locating this parcel. Seems it came up missing. Can we get some information on it.I was also advised that Australia Post liaison with China Post to investigate a lost parcel.
Thanks

chinapostv-
olunteer
Administrator
Posts: 46758
Post Re: Stuck or lost packet?
on: December 26, 2015, 17:51
New Topic

the parcel should be lost.
BigboysRCh-
obbyshop
Newbie
Posts: 4
Post Re: Stuck or lost packet?
on: December 30, 2015, 03:00
New Topic

I need to submit a request through China Post. Once this is done, China Post will liaise with Australia Post until a resolution has been reached.Australia Post shows The following information:

"I've checked our records and can see that your article was scanned through the Caboulture Delivery Centre on 07 December 2015. While there is no electronic record of a signature being taken Robert, I would assume the article has been delivered on the same day.
chinapostv-
olunteer
Administrator
Posts: 46758
Post Re: Stuck or lost packet?
on: December 30, 2015, 08:39
New Topic

Quote from BigboysRChobbyshop on December 30, 2015, 03:00
I need to submit a request through China Post. Once this is done, China Post will liaise with Australia Post until a resolution has been reached.Australia Post shows The following information:

"I've checked our records and can see that your article was scanned through the Caboulture Delivery Centre on 07 December 2015. While there is no electronic record of a signature being taken Robert, I would assume the article has been delivered on the same day.

If you are shipper, you should go to the original china post office ,bring the original receipt and file investigation request.
BigboysRCh-
obbyshop
Newbie
Posts: 4
Post Re: Stuck or lost packet?
on: December 30, 2015, 13:58
New Topic

We pay to have this done .the original Post office is in China . We are in the Philippines.Can we not just fill out an online complaint form to accomplish this ?
chinapostv-
olunteer
Administrator
Posts: 46758
Post Re: Stuck or lost packet?
on: December 30, 2015, 19:06
New Topic

Quote from BigboysRChobbyshop on December 30, 2015, 13:58
We pay to have this done .the original Post office is in China . We are in the Philippines.Can we not just fill out an online complaint form to accomplish this ?

Unfortunately,you can not do this remotely. You must bring original receipt in person to original post office in china.
BigboysRCh-
obbyshop
Newbie
Posts: 4
Post Re: Stuck or lost packet?
on: December 31, 2015, 17:11
New Topic

So there is no liaison between Australia Post and China Post as was indicated by the Australia Post agent ?
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