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Author Topic: package not being delivered
ap15
Newbie
Posts: 3
Post package not being delivered
on: December 15, 2015, 09:57
New Topic

Hi, I have a package (tracking number CP298453710CN) that shows "Arrival at Delivery Point" at Guangzhou City 体育DōngLùYóuZhèngJú but it was being sent to the USA. I sent 3 other packages on the same day and all of those made it to their destinations already. Can someone help me? I went to China Post and the lady told me my package was in the USA already but I have tracked it on 3 different websites and it shows it to be at the same location in Guangzhou since Nov. 17th. Any recommendations on anything that I can do? Just sit here and be frustrated that my package is sitting somewhere in the same city I mailed it from...

Here is the tracking from two websites:

track-chinapost.com
Parcel No.CP298453710CN tracking result
2015-11-10 13:38:58.0 Guangzhou city 天河东Post Office received
2015-11-10 17:07:19.0 Guangzhou city 天河东Post Office customs scan
2015-11-10 18:17:52.0 leaving Guangzhou city 天河东Post Office ,next station Guangzhou center
2015-11-11 03:20:41.0 Guangzhou Transit Station export security scan
2015-11-11 13:40:08.0 Guangzhou Transit Station export customs cleared
2015-11-16 13:29:48.0 Guangzhou Transit Station import customs cleared (domestic transit )
2015-11-17 11:20:38.0 arrive Guangzhou city 体育东路Post Office delivery office

POST-TRACKING.COM
Track records for CP298453710CN
last check: Dec. 15, 2015, 9:51 a.m.
Time Activity Location Destination
Nov. 10, 2015, 1:38 p.m. Accepted from sender China
Nov. 10, 2015, 5:07 p.m. Arrived at postal office Guangzhou City 天HéDōngYóuZhèngJú 51062002
Nov. 10, 2015, 6:17 p.m. Left postal office Guangzhou City 天HéDōngYóuZhèngJú 51062002
Nov. 11, 2015, 3:20 a.m. Sorting Guangzhou HùHuànJú 51003100
Nov. 11, 2015, 1:40 p.m. Send item abroad (Export) China Guangzhou
Nov. 11, 2015, 7:04 p.m. Data about your parcel registered Guangzhou
Nov. 16, 2015, 1:29 p.m. Sorting Guangzhou HùHuànJú 51003100
Nov. 17, 2015, 11:20 a.m. Arrival at delivery point Guangzhou City 体育DōngLùYóuZhèngJú 51062001

chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: package not being delivered
on: December 15, 2015, 17:44
New Topic

CP298453710CN was rejected by Guangzhou customs and returned to original post office. you can not get this parcel.

Open dispute to ebay/aliexpress for non-arrival order refund.

ap15
Newbie
Posts: 3
Post Re: package not being delivered
on: December 16, 2015, 00:29
New Topic

Hi, thank you..I live in GZ and this is a personal package with items for Christmas that I was sending home. Is there any way that I can retrieve it?

ap15
Newbie
Posts: 3
Post Re: package not being delivered
on: December 16, 2015, 00:52
New Topic

Quote from chinapostvolunteer on December 15, 2015, 17:44
CP298453710CN was rejected by Guangzhou customs and returned to original post office. you can not get this parcel.

Open dispute to ebay/aliexpress for non-arrival order refund.

Also, if it was rejected by customs why does the tracking say that it cleared export customs?

2015-11-11 03:20:41.0 Guangzhou Transit Station export security scan
2015-11-11 13:40:08.0 Guangzhou Transit Station export customs cleared
2015-11-16 13:29:48.0 Guangzhou Transit Station import customs cleared (domestic transit )

thanks!

Saadqassim-
1122
Newbie
Posts: 23
Post Re: package not being delivered
on: December 16, 2015, 01:02
New Topic

Hello any idea when exactly will status change tracking no RI751823186CN the status has not change since 13days plz help reply

Hello plz help me my tracking is RI751823186CN from five same tracking status plz help I beg you guys

chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: package not being delivered
on: December 16, 2015, 02:36
New Topic

Quote from Saadqassim1122 on December 16, 2015, 01:02
Hello any idea when exactly will status change tracking no RI751823186CN the status has not change since 13days plz help reply

your parcel should have left china. you can not see news status when parcel is outside china and before it arrives your country

vivi62
Newbie
Posts: 3
Post Re: package not being delivered
on: December 16, 2015, 07:59
New Topic

bonjour je voudrais savoir ou en ai mon colis RH269589750CN car bloquer depuis presque 3 semaines merci

chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: package not being delivered
on: December 17, 2015, 01:08
New Topic

Quote from vivi62 on December 16, 2015, 07:59
bonjour je voudrais savoir ou en ai mon colis RH269589750CN car bloquer depuis presque 3 semaines merci

RH269589750CN left china on Nov 18. you should get it by Xmas time.

chefFMT
Newbie
Posts: 3
Post Re: package not being delivered
on: December 17, 2015, 03:53
New Topic

hello,
I have a package (tracking number RF063382589ES). from Spain to CHina, last track is from 27 November left Spain. But No have any change from this day.
Could you help where is?

Thanks

chefFMT
Newbie
Posts: 3
Post Re: package not being delivered
on: December 17, 2015, 03:58
New Topic

here is the track.

RF063382589ES
In Transit
Spain(Correo Spain)
China(China Post)
Latest Event -- 2015-11-27 13:18 马德里, 已出口直封
Destination Country - Cache Time: 2015-12-17 09:05
2015-11-27 13:18 马德里, 已出口直封
2015-11-27 13:15 马德里, 离开
2015-11-26 12:26 西班牙, 已收寄
Origin Country - Cache Time: 2015-12-17 09:05
2015-11-26 00:00 Accepted

the delivery is to Beijing

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