sir i have disputed one of the orders i mentioned before that it was shipped to SA instead of UAE
and the seller provided the address he sent to which is my address but the website shows otherwise
and the result was
Thank you for contacting Aliexpress. I am sorry to hear that youhaven't received your order 65737334575815.
Due to the busy holidayseason, Brazil logistics might have beendelayed. As is described on our website, full refunds for non-on-time-deliveryorders are not available for the following circumstances: Other exceptionalcircumstances outside the control of AliExpress.com. (Please refer to: http://www.aliexpress.com/buyerprotection/seller_guaranteed.html#1).We fully understand your feeling on this matter and appreciate your cooperationand understanding. We hope you will continue to enjoy shopping with AliExpress.
Please wait in patience and confirm with us when you have receivedthe goods. According to the shipping information, the package has been shippedout by the seller and it is intransit. We kindly suggest you need positivelynegotiate with your seller regarding this dispute.
If you have received the goods in good condition, please cancelthis claim and confirm order received.If we don't receive any feedback aboutthe product problems after the goods aredelivered, we will release the paymentto your seller based on the delivery information.
PS: If there’s any agreement reached with the supplier before thiscase is closed, please provide your supportive evidence on the complaintcenter. Or AliExpress shall have the right to proceed to handle the Claim basedon the supporting documents available and/or the settlement terms reached inthe Order Messages within theTime Limit between the Buyer and the Supplier.
Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
i responded with a screen shot from the very same website the seller tracked it before and attached a screen shot of it shows SA also after translating
this is a very big CHAOS
seller didn't respond
statues is Dispute Escalated - Waiting for both parties to respond
Reminder: To move forward with this case, both the buyer and seller need to provide enough evidence (such as clear pictures or any other relevant information) to support their case within 43 calendar days 11 hour 46 minute 31 second Forged or modified evidence will not be accepted.
and after that 2 options
respond or cancel arbitration
now what ??
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Re: i need urgent help 