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Author Topic: cp309575583cn
kyunghyeki-
m
Newbie
Posts: 3
Post cp309575583cn
on: December 30, 2015, 22:10
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The status of my parcel, which was sent out from Shanghai to the UK on the 11th Dec 2015, has not been updated for about 2 weeks- it seems it is missing- I also sent another parcel to the UK at the same time, which has alreay been delievered. Whom should I contact should it be missing in the worst case scenario?
chinapostv-
olunteer
Administrator
Posts: 46758
Post Re: cp309575583cn
on: December 30, 2015, 23:18
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cp309575583cn is surface parcel which is very slow. it might take a couple of months to reach UK. now is too early to say it is lost.

If you can not get it after 2 months, you may contact the original china post office in person. But frankly speaking, few people can get any result or compensation. Normally I don't suggest people to use such cheap surface mail to ship goods. It is slow and easy to loss and difficult to claim compensation.
kyunghyeki-
m
Newbie
Posts: 3
Post Re: cp309575583cn
on: December 31, 2015, 01:23
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Thanks for the quick reply but it is very strange, because the staff at the post office said it would take less than 10 days, and the other parcel i sent using exactly the same option (by air btw) is already delivered.

chinapostv-
olunteer
Administrator
Posts: 46758
Post Re: cp309575583cn
on: December 31, 2015, 01:33
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what is the other parcel's tracking number?
kyunghyeki-
m
Newbie
Posts: 3
Post Re: cp309575583cn
on: December 31, 2015, 03:46
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cp309575583cn, and cp309575597cn,

chinapostv-
olunteer
Administrator
Posts: 46758
Post Re: cp309575583cn
on: December 31, 2015, 06:52
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occasionally surface parcel might go through air, so you are luck to get one of your surface parcel earlier.

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