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Author Topic: Missing Parcel
Krau
Newbie
Posts: 4
Post Missing Parcel
on: August 15, 2015, 17:12
New Topic

Hi

I ordered a Parcel through 'China Post Air Mail' back in June 11th.
The tracking service says the Parcel departed China on the 16th
2015-06-16 16:54:34 离开【北京航站】交航
But I have not received a parcel since.

I have contacted Australia Post and they have informed me...
"We have no record of this article arriving into Australia at this time."

My Reference Number is;
RF040821857CN

Please help me locate this Parcel
Thank you.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Missing Parcel
on: August 15, 2015, 19:00
New Topic

http://track-chinapost.com/track_chinapost.php

Krau
Newbie
Posts: 4
Post Re: Missing Parcel
on: August 16, 2015, 00:05
New Topic

Hi, thanks for the reply but that doesn't really answer my issue.
As shown below, it says the parcel is "Leaving Beijing Airport"
But it's been like that for 2 months now.

Current Status:
Tracking# Destination Status
RF040821857CN Australia leaving Beijing Airport

Shipping History:
Date/Time Status
2015-06-11 22:48:49.0 Electronic Data Received
2015-06-11 22:54:22.0 Yiwu city international eCommerce dept. received
2015-06-12 12:10:51.0 Yiwu city international eCommerce dept. customs scan
2015-06-12 16:07:27.0 leaving Yiwu city international eCommerce dept. ,next station Yiwu
2015-06-14 07:25:10.0 Hangzhou Transit Station export security scan
2015-06-14 08:16:42.0 Hangzhou Transit Station export customs cleared
2015-06-16 16:39:00.0 arrive Beijing Airport
2015-06-16 16:54:34.0 leaving Beijing Airport going to next airport/seaport

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Missing Parcel
on: August 16, 2015, 02:52
New Topic

Quote from Krau on August 16, 2015, 00:05
Hi, thanks for the reply but that doesn't really answer my issue.
As shown below, it says the parcel is "Leaving Beijing Airport"
But it's been like that for 2 months now.

Current Status:
Tracking# Destination Status
RF040821857CN Australia leaving Beijing Airport

Shipping History:
Date/Time Status
2015-06-11 22:48:49.0 Electronic Data Received
2015-06-11 22:54:22.0 Yiwu city international eCommerce dept. received
2015-06-12 12:10:51.0 Yiwu city international eCommerce dept. customs scan
2015-06-12 16:07:27.0 leaving Yiwu city international eCommerce dept. ,next station Yiwu
2015-06-14 07:25:10.0 Hangzhou Transit Station export security scan
2015-06-14 08:16:42.0 Hangzhou Transit Station export customs cleared
2015-06-16 16:39:00.0 arrive Beijing Airport
2015-06-16 16:54:34.0 leaving Beijing Airport going to next airport/seaport

it might be lost or seriously delayed. If you purchased from ebay/aliexpress, open dispute to seller.

Krau
Newbie
Posts: 4
Post Re: Missing Parcel
on: August 16, 2015, 13:38
New Topic

I ordered through Aliexpress, and unfortunately the option to open a dispute is only available for 60 days. The website now informs me that the transaction is 'Confirmation Timeout: Finished' when I have not received any package.

I considered opening a dispute sooner, but seeing as how people were stating Parcels take 1.5+ months I figured I'd wait to the 2 month mark... dumb move that was apparently.

Is there anything that can be done to check if the parcel is delayed or simply lost?
At this stage I've sort of resigned myself to believing it's money foolishly wasted, but if there is any hope of getting or even tracking the parcel I'd like to know so that I don't reorder the same thing.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Missing Parcel
on: August 16, 2015, 18:55
New Topic

As Australia Post does not update parcel information for China Post, you can not know the the delivery status in Australia, not even know it is delayed or lost.

Normally parcel from China to Australia will arrive in about 2 to 4 weeks. So your parcel is more likely to be lost.

Krau
Newbie
Posts: 4
Post Re: Missing Parcel
on: August 16, 2015, 19:02
New Topic

Well 'Australia' isn't actually listed on the chart, but 60+ days sounds like a definite lost considering how neighboring Indonesia and Newzealand are both within 15 days.

I guess that concludes the thread then.
ChinaPost Lost my parcel, and it is no longer retrievable...
Will make sure to use a reliable postage service next time.

Thanks

gowse
Newbie
Posts: 2
Post Re: Missing Parcel
on: January 30, 2017, 12:15
New Topic

My parcel to Australia is missing?? Ordered online dec 12 2016. Tracking =LX244274295CN says it's delivered but I haven't received?? Please help

Haven't received my parcel ordered online dec 12 2016?
LX244274295CN tracking shows it as delivered but u haven't received? Please help

int077
Pro
Posts: 7760
Post Re: Missing Parcel
on: January 30, 2017, 13:23
New Topic

Quote from gowse on January 30, 2017, 12:15
My parcel to Australia is missing?? Ordered online dec 12 2016. Tracking =LX244274295CN says it's delivered but I haven't received?? Please help

1. If that was your parcel then contact Australia Post to find out where they left the parcel at.

2. The last tracking is this:
2017-01-16 08:25 TEMPLESTOWE VIC, Delivered

Thanks.

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