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Author Topic: Where is my parcel
Herattt
Newbie
Posts: 4
Post Where is my parcel
on: August 22, 2016, 19:14
New Topic

Hello. Parcel from Austria, traking number Ca110663293at
10.08.2016 delivered to delivery office and from then no informatoin in 12 days. Did you send a notification to recipient? Did he took the parcel?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my parcel
on: August 22, 2016, 19:53
New Topic

http://track-chinapost.com/track_global.php shows the parcel failed delivery.
Herattt
Newbie
Posts: 4
Post Re: Where is my parcel
on: August 23, 2016, 09:48
New Topic

What does it mean? That parcel came to the delivery office an you tryied to give it to the recipient, but he was not at home? Or is that the address is wrong? And it was 12 days ago, where the parcel now? Perhaps the recipient need to come to the post office? Then please write the office address.
Herattt
Newbie
Posts: 4
Post Re: Where is my parcel
on: August 23, 2016, 10:55
New Topic

And please tell me, what does mean status "on route"? Is my parcel on the way back to me or still in delivery office? Did you send a notification to recipient, that he can came to the post and took the parcel?

int077
Pro
Posts: 7760
Post Re: Where is my parcel
on: August 23, 2016, 13:04
New Topic

1. Full tracking is here:

China Post Register Air Mail Tracking System
Parcel No.CA110663293AT tracking result
2016-07-29 11:40:00.0 Austria received
2016-07-30 11:40:00.0 leaving Vienna
2016-07-30 11:41:00.0 Vienna export customs cleared
2016-08-03 13:34:50.0 Beijing Transit Station import customs scan
2016-08-04 09:07:15.0 Beijing Transit Station import customs cleared (domestic transit )
2016-08-04 14:18:07.0 Beijing Transit Station import customs scan
2016-08-04 15:39:01.0 Beijing Transit Station import customs cleared (domestic transit )
2016-08-09 09:37:45.0 Shenzhen Transit Station import customs scan
2016-08-09 15:12:09.0 Shenzhen Transit Station import customs cleared (domestic transit )
2016-08-10 17:06:06.0 arrive 沙井dept. delivery office
2016-08-10 17:06 Manhole branch, arrived at post

2. Recipient should call as soon as possible China Post Hot Line: 11185, to find out where is the parcel. Have it deliver or go and pick it up.

Hope this help.
Herattt
Newbie
Posts: 4
Post Re: Where is my parcel
on: August 23, 2016, 17:52
New Topic

Thank you for the information. I hope, it will help too.
But, please, answer, after unsuccesful delivery 10.08.2016 did the post worker left to recipient some note, that there is the parcel, waiting for him in post office? It's very important to my following discation with the shop, in which i'm reterning the item.
int077
Pro
Posts: 7760
Post Re: Where is my parcel
on: August 23, 2016, 18:30
New Topic

1. Look at the tracking on this site:
http://www.track-chinapost.com/track.php?code=CA110663293AT&fc=0

2. There are mentioning something about Post Code:
2016-08-10 17:08 Delay - Item could not be delivered; Postcode 51810401; CN

3. I don't think that China Post is leaving any note that a parcel has arrived and they attempted delivery and you can pick it up somewhere. Recipient must call China Post to find out where exactly is the parcel and either pick it up or have it deliver to him.

Hope this help.
Tdd
Newbie
Posts: 1
Post Re: Where is my parcel
on: September 18, 2016, 10:48
New Topic

Hello, can you please help me check this parcel for me, the tracking no is RS146416532CN. The tracking have stayed the same for a month now, i tried contacting the seller, and they just asked me to wait a bit longer.

2016-08-17 17:23:51.0 Dongguan Post Office 跨境电商international parcel center received
2016-08-17 18:13:45.0 Dongguan Post Office 跨境电商international parcel center customs scan
2016-08-17 18:15:01.0 leaving Dongguan Post Office 跨境电商international parcel center ，next station Dongguan center
2016-08-17 19:09:28.0 Guangzhou Transit Station export security scan
2016-08-18 14:37:51.0 Guangzhou Transit Station export customs cleared
2016-08-19 08:55:00.0 arrive Guangzhou Airport
2016-08-19 09:01:20.0 leaving Guangzhou Airport going to next airport/seaport
2016-08-21 10:02:00.0 arrive Guangzhou Airport
2016-08-21 10:34:41.0 leaving Guangzhou Airport going to next airport/seaport

May i know the exact status and if there is any problem with my parcel?
Thank you
int077
Pro
Posts: 7760
Post Re: Where is my parcel
on: September 18, 2016, 11:43
New Topic

1. Your parcel seem to be fine but it took 2 try to catch an Aircraft for Malaysia. Estimate arrival time for your country is 2.5 to 4.5 weeks, you could wait another week to see if the parcel will arrive.

2. I also tried to track you parcel on Malaysia Post, this is what I got:
No Record Found
Please insert the correct Tracking Number.
No information for the following shipments has been received by our system yet..
Please try again later or contact Customer Service at 1 300 300 300 for further assistance.

3. You could try and give a phone call to Customer Service just in case. Other then the above I have no other info for you.

Hope this help.
ioriaw
Newbie
Posts: 1
Post Re: Where is my parcel
on: September 18, 2016, 21:01
New Topic

hi my parcel stuck in italy for 15 days RB934405790HK its normal
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