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Author Topic: HELP TO ORDER CP341915854CN!!!
Ldiaz9229
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Posts: 4
Post HELP TO ORDER CP341915854CN!!!
on: June 12, 2017, 20:30
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My order never arrived to Chile, i need help!!!
CP341915854CNQ
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: HELP TO ORDER CP341915854CN!!!
on: June 13, 2017, 02:28
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if your parcel is over 2 kg, CP341915854CN might go through sea(surface parcel), this might take half year to reach Chile.
Ldiaz9229
Newbie
Posts: 4
Post Re: HELP TO ORDER CP341915854CN!!!
on: June 13, 2017, 05:44
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But the order arrives or not?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: HELP TO ORDER CP341915854CN!!!
on: June 13, 2017, 06:10
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http://track-chinapost.com/track_global.php shows the parcel left china on April 26. If the parcel is over 2 kg, it will go through sea. This means your parcel is possible to arrive, but you might wait to get the parcel by end of Oct 2017. Also please noted sea parcel has high lost rate， the arrival is not 100% guaranteed.
Ldiaz9229
Newbie
Posts: 4
Post Re: HELP TO ORDER CP341915854CN!!!
on: June 13, 2017, 17:15
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If it does not arrive, the company should make me compensation?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: HELP TO ORDER CP341915854CN!!!
on: June 13, 2017, 17:30
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Quote from Ldiaz9229 on June 13, 2017, 17:15
If it does not arrive, the company should make me compensation?

if you purchased from aliexpress/ebay/amazon, and you can not get the parcel in 45 days, you should open dispute for non-arrival order before buyer protection is expiring.
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