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Frequently Asked Questions about China Post
Many users may have such situation that after they ordered something online from China seller, they want to change the address and ask if China Post can do this for them. The answer is No. China Post can not change anything in the parcel. However , if the parcel has not been shipped yet, you can try Read More …
When shopping from China online sellers, sometimes parcel might be lost or damaged during shipment. Many users ask us how to claim compensation from China Post. The answer is : You can not claim compensation from China Post DIRECTLY. You need contact seller for compensation. The reason is simple, China Post ONLY has shipping contract Read More …
Normally China Post will not answer any email inquiry. So please do not send email to China Post. The most effective way to contact China Post is to call China Post hot line 11183 or 11185 inside China. The hotline operator usually only accept Mandarin inquiry . If you are outside China, you can try Read More …
In this globalization era, cross border shopping through Internet becomes more and more popular. Internet makes the world flat which means consumers can easily meet good sellers and cheaters very easily at the same time. To avoid buying from scam website and sellers, people must remember some typical characteristics of them as following: 1)They often Read More …
When tracking from https://track-chinapost.com/startairmail.php , you might get such result like “Order Information Received” or “shipping notice received from seller” or “shipping notice received from WISH” …etc. This means seller(shipper) has applied a tracking number from China Post with shipping software provided by third party(WISH,ALiexpress etc) but has not shipped the goods yet. If you Read More …
If your tracking result from https://track-chinapost.com has only one message “electronic data received”, this means your seller(shipper) applied a tracking number from China, but does not actually ship the goods yet. Many China seller delay shipment for 5 to 10 days due to inventory shortage. So if you just got the number which shows “electronic Read More …