Normally China Post will not answer any email inquiry. So please do not send email to China Post.
The most effective way to contact China Post is to call China Post hot line 11183 or 11185 inside China. The hotline operator usually only accept Mandarin inquiry . If you are outside China, you can try to call +861011185 or +861011183 for English help(not always available).
If you have general question about China Post parcel arrival time, tracking help or delivery problem. You can also register a user account in our forum and post your question in our forum . Our forum administrator and other users will help you based on our previous experience and history data.
When posting questions, please start a new topic, do not follow other people’s existing topic otherwise it is difficult for us to address your question and concern properly.