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Author Topic: Update needed
ghackett5
Newbie
Posts: 6
Post Update needed
on: August 27, 2015, 00:57
New Topic

Hi,
i shipped package to china but since aug 15 no update... has it been delivered yet. its been like 10 days since last scan.
CF 217714810 US
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Update needed
on: August 27, 2015, 03:18
New Topic

CF217714810US arrived Guangzhou on Aug 15. you should ask receiver call china post hotline 11185 and pickup the parcel asap.
ghackett5
Newbie
Posts: 6
Post Re: Update needed
on: August 27, 2015, 03:20
New Topic

Im located in usa . I dont speak chinese mandarin.
Can you help me.
ghackett5
Newbie
Posts: 6
Post Re: Update needed
on: August 27, 2015, 10:34
New Topic

I dont speak chinese mandarin. I am unable to call hotline.
what can you do to help.
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Update needed
on: August 27, 2015, 14:15
New Topic

Quote from ghackett5 on August 27, 2015, 10:34
I dont speak chinese mandarin. I am unable to call hotline.
what can you do to help.

you should ask receiver call hotline.
ghackett5
Newbie
Posts: 6
Post Re: Update needed
on: August 28, 2015, 09:29
New Topic

is it possible receiver picked up parcel but delivery not input by china post?
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Update needed
on: August 28, 2015, 21:10
New Topic

Quote from ghackett5 on August 28, 2015, 09:29
is it possible receiver picked up parcel but delivery not input by china post?

it is possible. Actually it is quite common.
ghackett5
Newbie
Posts: 6
Post Re: Update needed
on: August 29, 2015, 06:10
New Topic

But I need tracking to show as 'delivered' in status because I returned goods under filing a dispute.
Can you help
ghackett5
Newbie
Posts: 6
Post Re: Update needed
on: August 30, 2015, 08:26
New Topic

I shipped this back under dispute I opened.I need it show as delivered or then I will lose the goods and money
shadowspar
Pro
Posts: 1633
Post Re: Update needed
on: September 14, 2015, 14:20
New Topic

It's also possible the receiver hasn't picked up the package. If it's not picked up after a few weeks, the post office will send it back to you, which is slow but usually shows up in tracking as well. If the receiver refuses to pick up the package and you can show that, that may be enough for you to resolve your dispute -- it is for some credit card companies, not sure about eBay/Aliexpress/etc.
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