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Author Topic: Package stuck for 4 months
Lauren95
Newbie
Posts: 5
Post Package stuck for 4 months
on: July 18, 2014, 21:35
New Topic

On February 4th I ordered a coat. After being shipped it arrived in Canada but thats as close as i got to it. Following its arrival it was sent to the Scarborough undeliverable mail centre. I had the shipper fix the problem (or so I thought) and it was sent out again, except that it was sent back to China and hasn't moved since.
My tracking number is RB849588544CN.
How do I get the my coat back in Canada? The shipper has told me that China Post just has volume issues and that i will eventually get it. I now no longer have the ability to contact him. The last time it moved was on March 12th.

HELP PLEASE!!!!!!
Lauren95
Newbie
Posts: 5
Post Re: Package stuck for months
on: July 18, 2014, 21:39
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Its been stuck since March 12th. I'd really like to know what's going on!
EvilWitch
Pro
Posts: 281
Post Re: Package stuck for 4 months
on: July 18, 2014, 22:05
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Claim a refund if you still can do that.
Lauren95
Newbie
Posts: 5
Post Re: Package stuck for 4 months
on: July 18, 2014, 22:11
New Topic

its a little late, can no longer contact seller
Lauren95
Newbie
Posts: 5
Post Re: Package stuck for 4 months
on: July 18, 2014, 22:11
New Topic

i just really want my coat
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Package stuck for 4 months
on: July 18, 2014, 23:19
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i believe the parcel should be lost, you can not get it.
EvilWitch
Pro
Posts: 281
Post Re: Package stuck for 4 months
on: July 18, 2014, 23:34
New Topic

Well there's a chance that you might receive it.
I'm not an expert here, but the product should've arrived in 2 months max.
And on this website the tracking system shows that it was sent to airline from Beijing then it shows that the parcel is in export security scan in Beijing but this shouldn't happen if the parcel was sent to airline, because when a parcel is sent to airline from Beijing it means it's on its way to destination country "left China"
Lauren95
Newbie
Posts: 5
Post Re: Package stuck for 4 months
on: July 19, 2014, 04:17
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if it is lost what can i do to have it found? it is a $200 coat
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Package stuck for 4 months
on: July 19, 2014, 06:59
New Topic

if you open dispute within buyer protection deadline( 45 days to 60 days after payment), you can claim refund from seller for lost parcel. if you did not take any action before the deadline, you can not get anything back.
Blackcode
Newbie
Posts: 13
Post Re: Package stuck for 4 months
on: August 15, 2014, 14:55
New Topic

2014-03-12 09:20, CNBJSA,China, Item has arrived in foreign country
2014-03-05 13:13, MISSISSAUGA, International item has transited Canada and been forwarded to destination
2014-02-27 13:40, SCARBOROUGH, Item arrived at the Undeliverable Mail Office. Please contact Cust Service
2014-02-21 09:08, MONTREAL, Item processed
2014-02-13 10:58, CNBJSA,China, International item has left originating country and is en route to Canada
2014-02-12 13:26, 100614,China, International item mailed in originating country
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