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Author Topic: Pacco non ricevuto
alberto.sa-
nsi.roma@g-
mail.com
Newbie
Posts: 5
Post Pacco non ricevuto
on: November 21, 2021, 13:41
New Topic

Salve, ho consultato il servizio di tracking per il mio pacco e risulta consegnato. Tuttavia non ho ricevuto nulla e non ho avvisi nella casetta della posta. Il mio tracking number è AS738415528CN. Potete darmi informazioni per favore? Grazie

alberto.sa-
nsi.roma@g-
mail.com
Newbie
Posts: 5
Post Re: Pacco non ricevuto
on: November 21, 2021, 14:04
New Topic

Hi, I’ve checked the China Post tracking service and my item results delivered. Nevertheless I didn’t receive it and I have not any notice in my mail box. My tracking number is AS738415528CN. Can you help me please? Thank you

chinapostv-
olunteer
Administrator
Posts: 30469
Post Re: Pacco non ricevuto
on: November 21, 2021, 20:57
New Topic

It seems that your parcel tracking result shows it was delivered but you didn't get it.

I hope you purchased the goods from a big online marketplace like ebay, Amazon, aliexpress etc. If the item is purchased from a website which has no contact name, no company address and no phone number, it is very likely to be a scam. The reason is as following:

The tracking number A****CN is called China Post direct mail which is handled by some local private contractor and not delivered by your local Post, so you can't know who received the parcel.

Many cheaters extremely love to use such A***CN parcel to cheat buyer. Their typical game is to sell some high value goods with extremely cheap price and ship some garbage to destination city(but not buyer's address). Then they tell paypal that they have delivered the goods to buyer and get money from paypal. So buyer normally feel quite difficult to claim money back. To make things worse, these cheaters might sell your credit card and personal information to other criminals.

Never buy from such scam websites or sellers.

alberto.sa-
nsi.roma@g-
mail.com
Newbie
Posts: 5
Post Re: Pacco non ricevuto
on: November 22, 2021, 23:35
New Topic

Thank you for your kind reply. Unfortunately, after reading your reply I think I’ve been cheated. I’ve tried to ask the vendor for information but I’ve had very unusefull reply. So I think I have to try to get a reimbursement. Thank you, regards.

alberto.sa-
nsi.roma@g-
mail.com
Newbie
Posts: 5
Post Re: Pacco non ricevuto
on: November 24, 2021, 23:02
New Topic

Following your message, my goods has been sent to an address different from mine. Is it possibile to find the address of the recipient from the tracking number AS738415528CN? Thank you very much.

chinapostv-
olunteer
Administrator
Posts: 30469
Post Re: Pacco non ricevuto
on: November 24, 2021, 23:57
New Topic

unfortunately you can't know the real address from the tracking number.

alberto.sa-
nsi.roma@g-
mail.com
Newbie
Posts: 5
Post Re: Pacco non ricevuto
on: November 25, 2021, 22:12
New Topic

Oh!! That’s very inconvenient. So, is there any way to know the address? I’ve contacted the seller but I didn’t have any information. I need to demonstrate that the goods haven’t been sent to me, to get a reimbursement. Thank you if you can give me any suggestion.

chinapostv-
olunteer
Administrator
Posts: 30469
Post Re: Pacco non ricevuto
on: November 25, 2021, 23:36
New Topic

only shipper knows the address. None else can tell you the real address of the parcel.

As your seller does not want to give you any information, this means You are very likely to be scammed. So you have to open dispute to paypal and claim refund.

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