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Author Topic: info tracking
naidasa69
Newbie
Posts: 3
Post info tracking
on: March 14, 2019, 10:48
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Buongiorno un'informazione.
Ho questo Tracking RG970807561CN che risulta da più di 20 giorni nelle mani della compagnia aerea.
Posso fare qualcosa?
Un altro pacco con stesse iniziali lettere di spedizione e spedito in data posteriore è già arrivato in italia.
chinapostv-
olunteer
Administrator
Posts: 45818
Post Re: info tracking
on: March 14, 2019, 15:47
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http://track-chinapost.com/result_china.php?order_no=RG970807561CN shows the number was sent to airline on Feb 19.
China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 1 to 4 weeks import customs processing in destination country(speed depending on country). The status will stuck at "sent to airline" during this 2 to 8 weeks period.

Once it passes import customs clearance, Italy Post will scan and update its new location for China Post database and you will see new status.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.
naidasa69
Newbie
Posts: 3
Post Re: info tracking
on: March 15, 2019, 07:29
New Topic

Grazie mille.
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