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Author Topic: Parcel# CY287102111DE
LeonH
Newbie
Posts: 5
Post Parcel# CY287102111DE
on: April 27, 2021, 11:18
New Topic

Hello,
The recipient does not pay the fee and does not collect the parcel from customs. How long does it take until it is destroyed or returned? And will this also be shown to me in the shipment tracking?

http://track-chinapost.com/result_china.php?order_no=CY287102111DE

LeonH
Newbie
Posts: 5
Post Re: Parcel# CY287102111DE
on: April 27, 2021, 11:20
New Topic

It's there since 2021-02-15

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: Parcel# CY287102111DE
on: April 27, 2021, 17:15
New Topic

If this is a paypal return item for refund. Please escalate the dispute to paypal, tell them seller does not accept the item even if the goods has arrived China customs. Normally you will get refund .

China Post normally will return the item to shipper after 2 months if none collect the goods.

LeonH
Newbie
Posts: 5
Post Re: Parcel# CY287102111DE
on: April 28, 2021, 14:39
New Topic

That is correct. I am already in contact with paypal. They need a final status such as goods collected or destroyed. but I will check with paypal again. Is there any other way to resolve this?

Is delay in sending back corrosponding with Covid19?

LeonH
Newbie
Posts: 5
Post Re: Parcel# CY287102111DE
on: April 30, 2021, 07:52
New Topic

Is it possible to speed up the return of the goods or to have them destroyed by communicating with customs?

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: Parcel# CY287102111DE
on: April 30, 2021, 08:01
New Topic

http://track-chinapost.com/result_china.php?order_no=CY287102111DE shows the item is still hold in customs because receiver doesn't pay duty. This is the final status you can show to paypal. Tell paypal that the seller intensionally don't pay duty in order to avoid refund and escalate the dispute. This is the only way you can get your money back.

LeonH
Newbie
Posts: 5
Post Re: Parcel# CY287102111DE
on: May 4, 2021, 08:39
New Topic

The Problem is, that paypal doesn't accept the status of http://track-chinapost.com/result_china.php?order_no=CY287102111DE as final. Is it possible that I get an Email or letter from Post China describing the situation from the official side and stating that this is the final status due to the situation?

That would be great!

zzz166
Newbie
Posts: 10
Post Re: Parcel# CY287102111DE
on: May 5, 2021, 12:37
New Topic

Give you a link then you will see the exactly state of your parcel in the China Customs system :
https://customs.chinaport.gov.cn/pacserver/static/busi/pac/html/iwqpacquery.html#
The latest update of the parcel is 海关已放行 by pay the cute ,since the receiver didn’t pay it so the parcel is still in the warehouse of customs.
China Post will return the parcel to you until the statute is 邮件已交邮政退运

The time probably up to three months once the parcel out of China, China Post will return it you via most economic way boat transportation as you didn’t choose the way to return if undelivered , however if you send the parcel via EMS , it will return to you via plane and free return shipping. And boat transportation is also free charge too .

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