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Author Topic: Package stuck for one month.
robert.phe
Newbie
Posts: 3
Post Package stuck for one month.
on: May 11, 2021, 05:02
New Topic

Hello got two packages that arrived in Bucharest and remained there for more than one month, the Romanian post states that the packages aren't in their system yet. Any help ? Thanks.

RV554071304CN
RV555917440CN

chinapostv-
olunteer
Administrator
Posts: 28028
Post Re: Package stuck for one month.
on: May 11, 2021, 05:46
New Topic

These two items are in Romania Post system. I suggest you contact Romania Post to locate these two items. If Romania Post can not find them, they must be lost. Then you have to open dispute to paypal/aliexpress for lost parcel refund .

robert.phe
Newbie
Posts: 3
Post Re: Package stuck for one month.
on: May 11, 2021, 07:56
New Topic

Thanks, Romanian Post replied that the packages are not in their system (http://www.posta-romana.ro/track-trace.html) so it's not their problem. Is there anybody else I could contact regarding these packages ?

chinapostv-
olunteer
Administrator
Posts: 28028
Post Re: Package stuck for one month.
on: May 11, 2021, 08:07
New Topic

your parcel must be lost in Romania airport( before entering Romania post). You have to open dispute to seller for lost parcel refund.

robert.phe
Newbie
Posts: 3
Post Re: Package stuck for one month.
on: May 11, 2021, 08:26
New Topic

thanks.

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