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Author Topic: Where is my Package
Xasius
Newbie
Posts: 2
Post Where is my Package
on: September 17, 2022, 10:42
New Topic

Hi China Post,

where is my package? The tracking number is EC152627337BE. Unfortunately the status is the same since 16 of August.

Thank you in advance.

Best regards
Andre

iotueglino-
ivoiessi
Pro
Posts: 581
Post Re: Where is my Package
on: September 17, 2022, 10:45
New Topic

Hi Xasio

The Item has been cleared by customs but the customs have assigned the customs duty.
If the receiver not pay the customs duty the item will be return to sender in Belgium

Request at the receiver to contact immediatly China Post to pay the customs duty

Bye Bye

Xasius
Newbie
Posts: 2
Post Re: Where is my Package
on: September 21, 2022, 08:10
New Topic

The problem is, that the receiver does not pay the payment and I call China Post to pay but they told me only receiver can pay 😀

chinapostv-
olunteer
Administrator
Posts: 33332
Post Re: Where is my Package
on: September 21, 2022, 18:02
New Topic

Quote from Xasius on September 21, 2022, 08:10
The problem is, that the receiver does not pay the payment and I call China Post to pay but they told me only receiver can pay 😀

if this is a return for refund, you can escalate a dispute to paypal. Tell them that the return has arrived in China customs but receiver does not make customs clearance.

Paypal will investigate the case, If other buyer filed similar complaints against the same seller, you will get refund.

iotueglino-
ivoiessi
Pro
Posts: 581
Post Re: Where is my Package
on: September 24, 2022, 14:03
New Topic

Quote from Xasius on September 21, 2022, 08:10
The problem is, that the receiver does not pay the payment and I call China Post to pay but they told me only receiver can pay 😀

It's correct. Only the receiver can pay the customs duty. You cant pay the customs duty for the receiver.

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