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Author Topic: RV521958799CN
azin
Newbie
Posts: 6
Post RV521958799CN
on: January 16, 2021, 00:23
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Why hasn’t my parcel RV521958799CN moved in 8 days. When can I expect it to arrive. My patience is running out.
Best regards

chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: RV521958799CN
on: January 16, 2021, 03:57
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http://track-chinapost.com/result_china.php?order_no=RV521958799CN shows the parcel was rejected by Beijing airport safety check point. It was returned to original post office in Dongguan on Jan 8. You need open dispute to seller for refund.

azin
Newbie
Posts: 6
Post Re: RV521958799CN
on: January 16, 2021, 09:46
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Why did this happen? Will it be sent again?

chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: RV521958799CN
on: January 16, 2021, 20:34
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Quote from azin on January 16, 2021, 09:46
Why did this happen? Will it be sent again?

not sure why it was rejected, but base on our experience, you won't get it in future. that's why we suggest you open dispute for refund.

azin
Newbie
Posts: 6
Post Re: RV521958799CN
on: January 24, 2021, 18:04
New Topic

As I understand it is not the sellers fault that I will not receive the parcel but the posts fault? Is there a way the post will send the packet again? If not what can I do so I will receive it.

chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: RV521958799CN
on: January 25, 2021, 01:23
New Topic

Frankly speaking, I don't think you can get this parcel. The only thing you can do is to open dispute to seller and claim refund.

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