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Author Topic: RN632943974GB; location?
RyanMuirhe-
ad2016
Newbie
Posts: 1
Post RN632943974GB; location?
on: January 14, 2021, 20:56
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Hello China Post,

I recently tried to return a delivery from the UK to Guangzhou City, China - sent via UK Royal Mail and taken over by China Post.

It sat with Import Customs for two months without being released (??) and on the 5th Jan was then sent to Shanghai - where it says now 'Delivered to Carrier'.

Tracking number; RN632943974GB. Could you please let me know what is going on? And please also let me know if there is anything I can do here to ensure it is delivered (for example, paying import costs).

Many thanks,
Ryan

chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: RN632943974GB; location?
on: January 14, 2021, 22:33
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http://track-chinapost.com/startairmail.php shows receiver did not make customs clearance and the parcel was returned to UK. The parcel was sent to Shanghai airport and is waiting for flight space to UK. You will get this return in next 30 to 90 days.

If this is a return for refund from paypal/aliexpress, you can escalate the dispute. Tell paypal/aliexpress that your goods arrived China customs but seller refuse to clear the goods from customs. normally you will get refund.
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