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Author Topic: Package stuck since 4 weeks
dkopprasch
Newbie
Posts: 1
Post Package stuck since 4 weeks
on: November 23, 2022, 12:28
New Topic

This is my 4th package from Germany to the same recipient in China in 2 years, the previous 3 had no delivery issues. The final delivery in China is usually via EMS.

ID: CY296427306DE

2022-10-21 16:08
Zhengzhou City, waiting for users to pay taxes

2022-10-21 15:56
Zhengzhou City, leave [Zhengzhou International Mail Processing Center], next stop [Zhengzhou International Customs Broker] (via transfer)

2022-10-21 15:45
Zhengzhou City, customs clearance

But the recipient did not receive any customs payment infos via SMS, E-Mail or other media this time. I heard about a CV-19 issue in Zhengzhou some weeks ago which i thought could be a reason, but isn't it resolved already?

I appreciate your help!

Thanks, Denis

chinapostv-
olunteer
Administrator
Posts: 33665
Post Re: Package stuck since 4 weeks
on: November 23, 2022, 17:06
New Topic

https://track-chinapost.com/result_china.php?order_no=CY296427306DE shows the item is still in China customs waiting for duty payment.

If you are receiver , please call China Post hotline 11185. They will give you verification code and guide you download an APP. You can make the APP to make payment.

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