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Author Topic: CY293963849DE is stucked at customs
ElferSu
Newbie
Posts: 2
Post CY293963849DE is stucked at customs
on: June 20, 2022, 18:31
New Topic

Hi China Post. Since 2 month my package is not moving anymore. The receiver called customs and they said it will returned to sender. But it is still at customs? I dont know how to fix this problem. Will it come back or what is to do? Dont even get answer by China Post mail service.
Please give me feedback what is may missing to get the delivery moving forward. Thanks a lot. Susanne

iotueglino-
ivoiessi
Pro
Posts: 514
Post Re: CY293963849DE is stucked at customs
on: June 20, 2022, 22:36
New Topic

If the receiver not complete the customs clearence the item will be return to sender.
It's false, the item is still in customs.
This is a return goods to refund ?
If yes, the seller the seller may have told you that the parcel was returned for reject a return and not send a refund to you. The customs clearence is responsability of seller / receiver, if is a return goods, you can open a dispute on PayPal to have a total refund.

ElferSu
Newbie
Posts: 2
Post Re: CY293963849DE is stucked at customs
on: June 21, 2022, 04:20
New Topic

No i am the sender and the recipient is in China. The package includes samples for a laboratory in China. We both dont want a return. The recipient called customs and they told him that it will returned but i dont know why. No one informed me about anything and i wonder about cause i am the sender.

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