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Author Topic: Being processed by Customs
j7719
Newbie
Posts: 6
Post Being processed by Customs
on: February 26, 2021, 07:51
New Topic

Hello,
my tracking code is CY286933798DE
The status is "Being processed by Customs" and isn't changed in the last 24 days.
The receiver says customs have holidays now.
Can you help and say, what is with my package?
Regards

chinapostv-
olunteer
Administrator
Posts: 46470
Post Re: Being processed by Customs
on: February 26, 2021, 08:31
New Topic

http://track-chinapost.com/startairmail.php shows CY286933798DE is in destination customs your receiver has not made customs clearance. Please ask receiver call China Post hotline 11185 , try to make customs clearance and pickup the parcel.

j7719
Newbie
Posts: 6
Post Re: Being processed by Customs
on: March 1, 2021, 11:23
New Topic

The recipient informs that he has not yet received documents for payment of customs duties and he cannot pick up the parcel. He already called the hotline
Where can I ask in writing and find out what's going on?
regards

j7719
Newbie
Posts: 6
Post Re: Being processed by Customs
on: March 1, 2021, 12:14
New Topic

CY286933798DE parcel number

chinapostv-
olunteer
Administrator
Posts: 46470
Post Re: Being processed by Customs
on: March 1, 2021, 18:25
New Topic

Is CY286933798DE a return for refund? China Post won't give receiver any document to make customs clearance. Receiver must go to China Post Jinan office to pay duty.

j7719
Newbie
Posts: 6
Post Re: Being processed by Customs
on: March 1, 2021, 19:49
New Topic

Thanks for the answer!
Please tell me how long is the package kept at the customs office in China until it is sent back to sender?

chinapostv-
olunteer
Administrator
Posts: 46470
Post Re: Being processed by Customs
on: March 1, 2021, 19:56
New Topic

Quote from j7719 on March 1, 2021, 19:49
Thanks for the answer!
Please tell me how long is the package kept at the customs office in China until it is sent back to sender?

different post office has different policy. Normally busy area post office storage fee is very expensive, so the free storage time might be only one or two weeks, rural area post office can give longer storage time and waiting for customer pickup. but max time not longer than 3 months , then the parcel will be returned.

j7719
Newbie
Posts: 6
Post Re: Being processed by Customs
on: March 1, 2021, 20:09
New Topic

Thank you so much ! How long can it be at customs?

chinapostv-
olunteer
Administrator
Posts: 46470
Post Re: Being processed by Customs
on: March 1, 2021, 21:12
New Topic

you can not know how long it will be at customs, different China Post customs warehouse has different policy. it all depends on the situation of the specific customs storage status.

We only know the parcel status will change to "export ..." when customs decides to return the item to original country. Please keep watching the tracking page regularly.

j7719
Newbie
Posts: 6
Post Re: Being processed by Customs
on: March 2, 2021, 08:25
New Topic

Thank you so much

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