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Author Topic: RC721894011SG STUCK AT CUSTOM PLEASE HELP
sg_sender
Newbie
Posts: 4
Post RC721894011SG STUCK AT CUSTOM PLEASE HELP
on: December 29, 2021, 11:39
New Topic

Hi, have the above registered mail stuck at custom in shenzen since 11/12/2021 using Singpost.

My recipent made an enquiry with China Post and they said i did not fill up our contact number.
Howere i did fill up our contact number in the posting form for registered service but not in the mail.

Please advise how can move forward from here.

Many Thanks !

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: RC721894011SG STUCK AT CUSTOM PLEASE HELP
on: December 29, 2021, 21:02
New Topic

Is this parcel a return for refund?

RC721894011SG is in Xiamen, but receiver has not make customs clearance and pickup the item. It seems he doesn't want this item.

sg_sender
Newbie
Posts: 4
Post Re: RC721894011SG STUCK AT CUSTOM PLEASE HELP
on: December 30, 2021, 02:16
New Topic

This parcel is return under warranty. How are they suppose make customs clearance ?
I thought parcel suppose to be mail to their address instead of them picking up ?

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: RC721894011SG STUCK AT CUSTOM PLEASE HELP
on: December 30, 2021, 02:42
New Topic

Did you write receiver's cell phone number in the parcel?

If China customs officer believe the item is low value and no need declaration, China Post will deliver the goods to receiver without clearance. Otherwise China Post needs to call or text message receiver to make customs declaration before delivery.

In your case, obviously the delivery post office can't contact receiver by cell phone number. So receiver must go to customs to make declaration and pickup the item.

Another possibility is that receiver actually got China Post customs declaration notification, but he doesn't want to accept the parcel. Maybe this can be a good excuse to avoid the warranty.

sg_sender
Newbie
Posts: 4
Post Re: RC721894011SG STUCK AT CUSTOM PLEASE HELP
on: December 30, 2021, 04:16
New Topic

I wrote the contact number in Singpost posting form for registered service but not on the parcel.

Can i do anything now ?

Thanks for your responds.

chinapostv-
olunteer
Administrator
Posts: 31573
Post Re: RC721894011SG STUCK AT CUSTOM PLEASE HELP
on: December 30, 2021, 04:27
New Topic

If receiver doesn't make customs clearance, you can't force China Post to deliver the item. Maybe you can contact paypal/aliexpress and explain this situation to their customer service department or escalate a dispute against seller. If seller has similar complaints from other buyer, paypal/aliexpress will give you a solution such as refund money and then they will ban the seller's selling account.

sg_sender
Newbie
Posts: 4
Post Re: RC721894011SG STUCK AT CUSTOM PLEASE HELP
on: December 30, 2021, 04:35
New Topic

Thank you. Have ask receipent to pick it up from custom.

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