China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.

Pages: [1]
Author Topic: cp264771033pl QUESTION
Posts: 1
Post cp264771033pl QUESTION
on: October 13, 2021, 01:53
New Topic

As the tracking result shows, my parcel has been stuck in the Guangzhou custom for over one month. No updates over one month.
Besides, no one contacts us for this. Please tell me what should I to get my parcel back. How to do with this? Any procedure?

Your help is greatly appreciated.

Posts: 35320
Post Re: cp264771033pl QUESTION
on: October 13, 2021, 05:44
New Topic

I believe you didn't write receiver's phone number in the shipping address. China Post can't find receiver to make customs clearance.

You need to ask receiver call China Post hotline 11185 and try to make customs clearance. If none makes customs clearance in a specific time, the local China Post branch will return the parcel to shipper.

Pages: [1]