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Author Topic: Tracking problem
Erick990
Newbie
Posts: 6
Post Tracking problem
on: April 18, 2022, 21:11
New Topic

The seller at Aliexpress has shipped my order 10 days ago (on April 10).
However I am still unable to track the package.
Tracking number is AG862742680CN
What is the problem and where is the package?
Thanks

iotueglino-
ivoiessi
Pro
Posts: 559
Post Re: Tracking problem
on: April 18, 2022, 21:54
New Topic

Hi, the item AG862742680CN isn't shipped by the seller.
Please, contact the seller and request info.
In any case wait the expiring of buyer protection and, if not arrive, open a dispute.

chinapostv-
olunteer
Administrator
Posts: 33076
Post Re: Tracking problem
on: April 18, 2022, 21:55
New Topic

http://track-chinapost.com/result_china.php?order_no=AG862742680CN shows No shipping record. This means your seller did not ship anything to you.
You should push seller to ship the goods immediately. Tell him if you can not track real shipment data in next 3 days, you will open dispute to aliexpress against fraud.

Erick990
Newbie
Posts: 6
Post Re: Tracking problem
on: April 28, 2022, 18:53
New Topic

Hi! The package (AG862742680CN) appeared on the tracking on 19/4 as received in Dongguan City (Dongguan International Sales Department) at 4:44 pm.
It was passed immediately to the processing center and at 5:16pm the mention is:
"the mail leaves the commercial processing center. leave the processing center. Dongguan city"
Since then 10 days have passed and no further update.
What is happening?

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