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Author Topic: What is happening to my parcel?
prabhisunn-
y123
Newbie
Posts: 11
Post What is happening to my parcel?
on: December 29, 2017, 20:59
New Topic

Hi

Sent a parcel from New Zealand to China and It is not delivered. See Status Below. Please Help.......

2017-12-05 11:13:00.0 New Zealand shipping center received
2017-12-07 05:29:00.0 arrive 奥克兰
2017-12-07 08:25:00.0 已leaving 奥克兰center
2017-12-07 09:02:00.0
2017-12-09 04:09:42.0 Guangzhou import customs scan
2017-12-09 05:13:16.0 Guangzhou center import customs cleared (domestic transit )
2017-12-11 09:11:40.0 Shenzhen import customs scan
2017-12-11 12:32:17.0 arrive customs
2017-12-11 12:33:50.0 Shenzhen center import customs cleared (domestic transit )
2017-12-26 15:13:13.0 Shenzhen import customs scan
2017-12-26 15:19:05.0 arrive customs
2017-12-26 15:21:15.0 Shenzhen center import customs cleared (domestic transit )
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: What is happening to my parcel?
on: December 29, 2017, 21:22
New Topic

the parcel is in Shenzhen customs. Now is holiday, your receiver should get it after New Year holiday(Jan 2). If receiver can not get the parcel after Jan 3, ask him/her to call china post hot line 11185 and pickup the parcel.
prabhisunn-
y123
Newbie
Posts: 11
Post Re: What is happening to my parcel?
on: December 30, 2017, 08:19
New Topic

So parcel already cleared customs? And ok to deliver?
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: What is happening to my parcel?
on: December 30, 2017, 08:48
New Topic

customs clearance has not been completed.
prabhisunn-
y123
Newbie
Posts: 11
Post Re: What is happening to my parcel?
on: December 30, 2017, 08:51
New Topic

K do they need any Information? Or what's the reason for delay?
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: What is happening to my parcel?
on: December 30, 2017, 09:02
New Topic

it is not delay. customs clearance takes 5 to 10 days is normal in these holiday season.
prabhisunn-
y123
Newbie
Posts: 11
Post Re: What is happening to my parcel?
on: December 30, 2017, 09:09
New Topic

K thanks
VirenGohel
Newbie
Posts: 1
Post Re: What is happening to my parcel?
on: December 30, 2017, 11:27
New Topic

RY534023485CN why it takes so long and same autonomous tracking system.. round n round

chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: What is happening to my parcel?
on: December 30, 2017, 18:55
New Topic

Quote from VirenGohel on December 30, 2017, 11:27
RY534023485CN why it takes so long and same autonomous tracking system.. round n round

http://track-chinapost.com/startairmail.php shows the parcel is looping in china airports. this is a bad news which means the parcel can not be accepted by airline. Not sure the real the reason, but I suggest you open dispute for non-arrival parcel.
prabhisunn-
y123
Newbie
Posts: 11
Post Re: What is happening to my parcel?
on: January 2, 2018, 07:47
New Topic

Hi. My parcel CC427108231NZ is not received. I asked receiver to check with post office and he said it is getting returned to me. Is that what is happening?

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