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Author Topic: Stuck at customs?
lukanyan
Newbie
Posts: 15
Post Stuck at customs?
on: June 9, 2016, 02:08
New Topic

RS048701585CN

For some reasons my package seems to be stuck at the chinese customs for 3 weeks.. what should I do?

http://www.track-chinapost.com/track/china-post/RS048701585CN?r=1465437785699

EDIT: I just contacted the taobao custom services of aliexpress.. weird they told me that their database dosen't have any tracking code updated for my order, so they suggested me to open a dispute and pick no tracking informations.. blah.

Either way I guess it sucks huh?

int077
Pro
Posts: 7760
Post Re: Stuck at customs?
on: June 9, 2016, 10:26
New Topic

1. This is the tracking I found for your parcel:
Parcel No.RS048701585CN tracking result
2016-05-15 19:10:48.0 Dongguan Post Office 跨境电商international parcel center received
2016-05-15 19:14:07.0 Dongguan Post Office 跨境电商international parcel center customs scan
2016-05-15 19:14:50.0 leaving Dongguan Post Office 跨境电商international parcel center ,next station Dongguan center
2016-05-15 19:52:42.0 Guangzhou Transit Station export security scan
2016-05-16 08:25:19.0 Guangzhou Transit Station export customs cleared

2. Also this:
Summary
Tracking number Origin Destination Status
RS048701585CN CHINA ITALY On route

History Detail
Local date/time Activity Location Remarks
15-May-2016 19:10 Received by Post Office 52393208
16-May-2016 08:34 Departure export customs GUANGZHOU

3. China Post Airmail Parcel Estimate Arrival Time for Italy is 2.5 to 4 weeks.

4. As far as I can see, your parcel in En Route to Italy, It might be at the Italian Customs Office getting clear, maybe you should give a call to Italian Post.
(Destination Country - Italy: 39 803 160)

5. You should wait at least another week, when your 4 week is done, contact the seller and tell him you have not received the parcel. Ask the seller to call China Post: 11185 to find out where is the parcel.

6. Lately their has been delays in Italian parcel from China.

Hope this help.

Bobbo
Newbie
Posts: 7
Post Re: Stuck at customs?
on: June 15, 2016, 13:54
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ciao, hai novità? anche io ho un pacco che ha lasciato shangai i primi di maggio verso l'italia, e anche a me l' assistenza di aliexpress ha detto che non hanno "updated" il tracking code.. è possibile che alla dogana in italia ci siano ritardi? Mah..

int077
Pro
Posts: 7760
Post Re: Stuck at customs?
on: June 15, 2016, 14:00
New Topic

Quote from Bobbo on June 15, 2016, 13:54
ciao, hai novità? anche io ho un pacco che ha lasciato shangai i primi di maggio verso l'italia, e anche a me l' assistenza di aliexpress ha detto che non hanno "updated" il tracking code.. è possibile che alla dogana in italia ci siano ritardi? Mah..

1. Se si desidera qualcuno per aiutarvi, è necessario fornire il numero di tracking qui . Allora forse possiamo aiutarvi .

Grazie .

Bobbo
Newbie
Posts: 7
Post Re: Stuck at customs?
on: June 15, 2016, 17:01
New Topic

RI762429125CN, thank you

int077
Pro
Posts: 7760
Post Re: Stuck at customs?
on: June 15, 2016, 17:14
New Topic

Quote from Bobbo on June 15, 2016, 17:01
RI762429125CN, thank you

1. You are just on the edge of the 4 weeks mark for the China Post Airmail Parcel Estimate Arrival Time for your country Italy.

2. This is the full tracking of your parcel:
Parcel No.RI762429125CN tracking result
2016-05-11 22:22:42.0 parcel center received
2016-05-11 22:34:08.0 parcel center customs scan
2016-05-11 23:03:26.0 leaving parcel center ,next station Shenzhen center
2016-05-12 00:38:33.0 Shenzhen Transit Station export security scan
2016-05-12 09:59:29.0 Shenzhen Transit Station export customs cleared
2016-05-13 09:46:00.0 arrive Shanghai Int'l Airport
2016-05-13 10:17:28.0 leaving Shanghai Int'l Airport going to next airport/seaport

3. You should contact seller and ask him to contact China Post: 11185, to find out about your parcel. Please provide to the seller the above tracking.

4. It could also be that the Italian Customs Office has to much work from China parcel.

Hope this help.

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