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Author Topic: RS229497216CN
gil_mendes
Newbie
Posts: 4
Post RS229497216CN
on: October 20, 2016, 15:09
New Topic

I have not received my order, from China to Portugal
can help me to know when I receive?
int077
Pro
Posts: 7760
Post Re: RS229497216CN
on: October 20, 2016, 15:50
New Topic

1. If the tracking number you provided is yours, then the parcel was deliver. The parcel was available for pick up and was deliver the days after. Look at this tracking:
Number: RS229497216CN
Package Status: Delivered ( 15 Days )
Destination Country: Portugal
2016-10-07 14:59 CASTELO BRANCO, Delivery success
2016-10-06 18:35 CASTELO BRANCO, Available to collect
2016-10-06 18:01 6000 CASTELO BRANCO, National dispatch
2016-10-06 09:50 6000 - CASTELO BRANCO, Delivery failure, Addressee not at address indicated; Addressee's office close, Addressee contacted - awaiting reply CASTELO BRANCO
2016-10-06 08:58 6000 - CASTELO BRANCO, In distribution
2016-09-29 21:36 LISBOA, International reception
2016-09-23 12:34 SHENZHEN, International dispatch
2016-09-22 16:36 Non-defined location, Acceptance by the Post Services

Origin Country: China
2016-10-07 14:59 Portugal, the post office has been voted
2016-10-06 09:50 Portugal, the post office throw
2016-09-29 21:36 Portugal Lisbon get Exchange Bureau
2016-09-23 10:23 The Shenzhen Exchange Bureau, have been exported directly
2016-09-23 10:23 The Shenzhen Exchange Bureau, have been exported directly
2016-09-23 01:32 The Shenzhen Exchange Bureau, have been exported to open
2016-09-22 23:49 Small package Center, left, next stop "Center in Shenzhen"
2016-09-22 22:39 Parcel centre
2016-09-22 16:36 Small package Center, has received send
Powered by http://www.track-chinapost.com

Hope this help.
gil_mendes
Newbie
Posts: 4
Post Re: RS229497216CN
on: October 20, 2016, 16:37
New Topic

HI, thank you for your help
but it was not delivered in the right place,
my direction is
Rua Casas Novas Paraiso No 890
Selho S. Jorge
4835-359 Guimarães
Now what can I do to recover the order?
gil_mendes
Newbie
Posts: 4
Post Re: RS229497216CN
on: October 20, 2016, 16:41
New Topic

See the message
The seller offered another solution
Hi gil_mendes,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"Dear buyer， Sorry for the trouble. Here is tracking number: RS229497216CN Could you plz close the case for us now? Hope you can also understand us. Regards."

If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.

You can also view the details of this request in the Resolution Center.

KODI 4K 8GB S905 Quad Core Android 5.1 Smart TV Box Sets WiFi HD Fully Loaded
KODI 4K 8GB S905 Quad Core Android 5.1 Smart TV Box Sets WiFi HD Fully Loaded
Item # : 381564902709
Sale price: $29.54
Quantity: 2
Sale date: Aug-08-16 13:19:40 PDT
Seller: tomtop.wholesaler
Case #: 5113885502
Case opened: Sep-15-16 03:12:39 PDT
View purchased item
int077
Pro
Posts: 7760
Post Re: RS229497216CN
on: October 20, 2016, 17:12
New Topic

1. Sorry for you but possibly the seller is in fault and I would not be surprise that the parcel with the tracking number does not even belong to you.

2. Have you phone the Portugal Post about the parcel being deliver. Was it your name on it or somebody else. The recipient should have sign for the parcel and the recipient should have shown and ID card for the parcel!

3. Who is in fault here! I would say the seller. Just get your money back from the seller.

Hope this help.
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