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Author Topic: Parcel lost?
thunder_bo-
lt
Newbie
Posts: 3
Post Parcel lost?
on: July 6, 2016, 09:22
New Topic

Hi all, on 05/20/2016 i ordered from aliexpress, the day after the seller shipped the package, but after 05/24, i cant' see anything. I think that the item went lost...
Here it's the complete tracking:

2016.05.24 16:33 (GMT-7): 【北京】Shipped by air
2016.05.24 09:35 (GMT-7): 【天津】Export customs clearance complete
2016.05.24 01:33 (GMT-7): Shipped by air
2016.05.23 18:35 (GMT-7): Export customs clearance complete
2016.05.23 08:29 (GMT-7): 【天津】arrive export exchange
2016.05.22 17:29 (GMT-7): arrive export exchange
2016.05.22 14:49 (GMT-7): 【天津】Export customs clearance complete
2016.05.22 14:05 (GMT-7): Successful departure from Warehouse
2016.05.22 14:04 (GMT-7): Warehouse processing complete
2016.05.22 14:01 (GMT-7): Successful package picked up by Warehouse
2016.05.21 23:49 (GMT-7): Export customs clearance complete

I've already open a complaint but the seller told me that: "We have sent package to buyer on time and it is on the way to buyer within normal delivery time, buyer still has 14 days to receive it".

What can i do now? In my opinion, nothing will arrive in next days and only on 05/19 i'll have my full refund, becausa buyer protection will end.
fadzlan
Pro
Posts: 144
Post Re: Parcel lost?
on: July 6, 2016, 09:34
New Topic

Quote from thunder_bolt on July 6, 2016, 09:22
Hi all, on 05/20/2016 i ordered from aliexpress, the day after the seller shipped the package, but after 05/24, i cant' see anything. I think that the item went lost...
Here it's the complete tracking:

2016.05.24 16:33 (GMT-7): 【北京】Shipped by air
2016.05.24 09:35 (GMT-7): 【天津】Export customs clearance complete
2016.05.24 01:33 (GMT-7): Shipped by air
2016.05.23 18:35 (GMT-7): Export customs clearance complete
2016.05.23 08:29 (GMT-7): 【天津】arrive export exchange
2016.05.22 17:29 (GMT-7): arrive export exchange
2016.05.22 14:49 (GMT-7): 【天津】Export customs clearance complete
2016.05.22 14:05 (GMT-7): Successful departure from Warehouse
2016.05.22 14:04 (GMT-7): Warehouse processing complete
2016.05.22 14:01 (GMT-7): Successful package picked up by Warehouse
2016.05.21 23:49 (GMT-7): Export customs clearance complete

I've already open a complaint but the seller told me that: "We have sent package to buyer on time and it is on the way to buyer within normal delivery time, buyer still has 14 days to receive it".

What can i do now? In my opinion, nothing will arrive in next days and only on 05/19 i'll have my full refund, becausa buyer protection will end.

Hi,

without the tracking number it is quite difficult to give a clearer picture on your shipment.

As I have been advising others in this forum, the ETA to all countries should have been revised upwards in the range of 2 - 4 weeks.

My advise is for you to keep on tracking your shipment, but do not let the buyer protection passed. If you still haven't receive the order one or two says before the buyer protection period lapse, then, you may file a dispute for refund. Or if you still want to wait, you may also consider asking the seller to extend the buyer protection period.
thunder_bo-
lt
Newbie
Posts: 3
Post Re: Parcel lost?
on: July 6, 2016, 16:57
New Topic

Thank you for the reply, here is the tracking number: RF255096162CN
It's the first time that i have to wait more than 40 days between the departure from China and the arrive in Italy, i'm a bit worried..
int077
Pro
Posts: 7760
Post Re: Parcel lost?
on: July 6, 2016, 17:09
New Topic

1. China Post Airmail Parcel Estimate Arrival Time for Italy is 2.5 to 4 weeks. Don't forget this is only estimate time of arrival. Still your parcel been on the road for 47 days. It might be stuck at the Italian Customs Office but nobody knows that.

2. May I suggest you contact your seller and tell him you have not received your parcel. Give him this full tracking:

Parcel No.RF255096162CN tracking result
2016-05-21 11:00:40.0 Electronic Data Received
2016-05-22 14:01:16.0 大宗parcel shipping center received
2016-05-22 14:49:00.0 大宗parcel shipping center customs scan
2016-05-22 14:52:00.0 leaving 大宗parcel shipping center
2016-05-23 08:29:04.0 Tianjin Transit Station export security scan
2016-05-24 09:35:36.0 Tianjin Transit Station export customs cleared
2016-05-24 16:31:00.0 arrive Beijing Airport
2016-05-24 16:33:24.0 leaving Beijing Airport going to next airport/seaport

Hope this help
fadzlan
Pro
Posts: 144
Post Re: Parcel lost?
on: July 6, 2016, 18:30
New Topic

Quote from thunder_bolt on July 6, 2016, 16:57
Thank you for the reply, here is the tracking number: RF255096162CN
It's the first time that i have to wait more than 40 days between the departure from China and the arrive in Italy, i'm a bit worried..

The original ETA to Italy was an average of 17 days, the longest was 28 days and the shortest was 11 days - http://track-chinapost.com/China_Post_Arrival_Time_Stat.php. However, as I’ve suggested earlier, we have to add 2- 4 weeks additional to the original ETA (and this is fast becoming a new normal). Hence, if we add a maximum of 4 weeks to the original average ETA, then, we will get a new average ETA of 47 days (17 days + 30 days). Since 47 days has already passed, then, what we can do is hope that the parcel will arrive within the new longest ETA of 58 days i.e. 28 days + 30 days.

If you still haven’t received your shipment within the next 58 days, then, my advice is for you to ask for an extension of the buyer protection period from the seller (if you still want to wait for the shipment to arrive and if the buyer protection period is ending soon). Otherwise, if the buyer protection period is ending and you opt not to wait for the shipment anymore, then, you may file for dispute against the order (for non-receivable of items).

thunder_bo-
lt
Newbie
Posts: 3
Post Re: Parcel lost?
on: July 8, 2016, 20:05
New Topic

Just sent an e-mail at the italian customs office and we'll see what they think about, the seller refused my refund request but i have another 20 days to close the dispute. i'm still hoping to see my package here in the next week before i go on holiday 😀
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