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Author Topic: Order
iscepanovi-
c
Newbie
Posts: 3
Post Order
on: August 22, 2018, 13:43
New Topic

I was on holiday when my order come. My post office returned my order back to you. Can you please send me back to my order LF395780894CN.
Regards
Ivan Scepanovic

chinapostv-
olunteer
Administrator
Posts: 46620
Post Re: Order
on: August 22, 2018, 16:58
New Topic

LF395780894CN was returned to China, you can not get it back.

According to Croatia Post website tracking result, Return reason is Addressee not available at time of delivery.

If you believe seller shipped the parcel to wrong address, you should open dispute for refund.

iscepanovi-
c
Newbie
Posts: 3
Post Re: Order
on: August 23, 2018, 06:57
New Topic

Thank you for your quick replay.
But this is not true. Return reason is not correct. I wasn't be at home in Zagreb because I was on my holiday in Split. If I send to you picture of my identity card where you can see my address to compare with the address on parcel. Is that solution possible to solve this problem?

chinapostv-
olunteer
Administrator
Posts: 46620
Post Re: Order
on: August 23, 2018, 07:01
New Topic

Quote from iscepanovic on August 23, 2018, 06:57
Thank you for your quick replay.
But this is not true. Return reason is not correct. I wasn't be at home in Zagreb because I was on my holiday in Split. If I send to you picture of my identity card where you can see my address to compare with the address on parcel. Is that solution possible to solve this problem?

Now you can not do anything to get the parcel back. Croatia post has already returned the parcel to China. if sender has printed return address, parcel will be finally returned to sender after 2 to 6 months otherwise it will be discarded to trash.

If sender did not make mistake on the parcel address, it is very difficult for your to get compensation. Maybe you can file complaint against croatia post, but i don't think they will give you money compensation.

iscepanovi-
c
Newbie
Posts: 3
Post Re: Order
on: August 23, 2018, 07:12
New Topic

Thank you for your explanation.
Best regards
Ivan

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