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Author Topic: LOST PACKAGE
ekremkaya
Newbie
Posts: 2
Post Re: LOST PACKAGE
on: July 22, 2016, 18:38
New Topic

I opened dispute and they agreed a full refund. Thank you for your interest.

int077
Pro
Posts: 7760
Post Re: LOST PACKAGE
on: July 22, 2016, 19:02
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Quote from ekremkaya on July 22, 2016, 18:38
I opened dispute and they agreed a full refund. Thank you for your interest.

1. I'm glad to see that you got your money back.

Thanks.
Irisa
Newbie
Posts: 2
Post Re: LOST PACKAGE
on: June 13, 2017, 22:52
New Topic

It's been 14 days since AliExpress says the seller has shipped the package with China Post Registered Air Mail but in tracking, I get the following message:
Shipping inormation is temporarily unavailable. If necessary, please verify with the carrier.
Tracking on 17track says can't be found. What does this mean?My tracking number is RS656115439CN
chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: LOST PACKAGE
on: June 13, 2017, 23:43
New Topic

Quote from Irisa on June 13, 2017, 22:52
It's been 14 days since AliExpress says the seller has shipped the package with China Post Registered Air Mail but in tracking, I get the following message:
Shipping inormation is temporarily unavailable. If necessary, please verify with the carrier.
Tracking on 17track says can't be found. What does this mean?My tracking number is RS656115439CN

http://track-chinapost.com/startairmail.php show only result "Electronic Data Received". This means RS656115439CN is fake number. your seller applied a tracking number from china post , but did not ship the goods.

Push seller to ship the goods immediately. Tell him if the number can not get real location and shipment info in next 2 days, you will open dispute to aliexpress and claim refund. If seller does not response, open dispute immediately.

Why does my tracking result show only one message “”electronic data received” ?
Irisa
Newbie
Posts: 2
Post Re: LOST PACKAGE
on: June 14, 2017, 06:37
New Topic

Thanks for your quick response.
After contacting the seller this is their answer:
your parcel is still in normal situation
The postal delivery time is unstable.
if still have not got it until the estimate deliver date,please mail us
we will solve the problem soon.
we are in this field for many years ,please trust me
thank you for your patience and wish you get soon,
if any problem, please contact us."
thanks for your understanding
have a nice day.

What should I do?
chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: LOST PACKAGE
on: June 14, 2017, 15:11
New Topic

I suggest you wait 2 more days, if you can not get new result other than "electronic data received", open dispute to ebay/aliexpress
riskynovit-
a
Newbie
Posts: 4
Post Re: LOST PACKAGE
on: August 15, 2017, 16:43
New Topic

This is my tracking number RS770753341CN, can you help me? Because I can not trace it and the description on AliExpress "tracking information is temporarily unavailable." If necessary please contact the carrier ". What is the purpose of the notification?
ychiung
Pro
Posts: 341
Post Re: LOST PACKAGE
on: August 15, 2017, 16:49
New Topic

Quote from riskynovita on August 15, 2017, 16:43
This is my tracking number RS770753341CN, can you help me? Because I can not trace it and the description on AliExpress "tracking information is temporarily unavailable." If necessary please contact the carrier ". What is the purpose of the notification?

It means nothing shipped.
riskynovit-
a
Newbie
Posts: 4
Post Re: LOST PACKAGE
on: August 15, 2017, 18:34
New Topic

So, what should I do
chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: LOST PACKAGE
on: August 15, 2017, 19:14
New Topic

Quote from riskynovita on August 15, 2017, 18:34
So, what should I do

if you just got the number ,wait one week and track again. If over one week and you still shows "electronics data received", you need open dispute to aliexpress against fraud shipment.
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