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Author Topic: unable to track my package
kva923
Newbie
Posts: 13
Post Re: unable to track my package
on: December 30, 2014, 06:42
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Are you sure it's fake?...How do you get to know whether a tracking number is fake?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: unable to track my package
on: December 30, 2014, 06:44
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Quote from kva923 on December 30, 2014, 06:42
Are you sure it's fake?...How do you get to know whether a tracking number is fake?

read this http://track-chinapost.com/?p=461

kva923
Newbie
Posts: 13
Post Re: unable to track my package
on: December 30, 2014, 06:46
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I have already read that before
When I asked the seller about this issue he replied that my goods are in transit
So, what should I do?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: unable to track my package
on: December 30, 2014, 06:48
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Quote from kva923 on December 30, 2014, 06:46
I have already read that before
When I asked the seller about this issue he replied that my goods are in transit
So, what should I do?

http://track-chinapost.com/?p=461 already told you what to do. read it carefully.

kva923
Newbie
Posts: 13
Post Re: unable to track my package
on: December 30, 2014, 06:50
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Yes, but is it possible that my goods are actually in transit but I cannot track it?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: unable to track my package
on: December 30, 2014, 06:51
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Quote from kva923 on December 30, 2014, 06:50
Yes, but is it possible that my goods are actually in transit but I cannot track it?

read the article carefully. it tells you the 48 hours rule.

kva923
Newbie
Posts: 13
Post Re: unable to track my package
on: December 30, 2014, 06:54
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But the seller told me that my goods are in transit..is it possible that the seller has given me a non-track able tracking number?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: unable to track my package
on: December 30, 2014, 07:05
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Quote from kva923 on December 30, 2014, 06:54
But the seller told me that my goods are in transit..is it possible that the seller has given me a non-track able tracking number?

RxxxxxxxxCN is register mail format which SHOULD be trackable.

You seller did not ship the goods 10 days ago when he gave you the number. if he shipped the goods on Dec 19, you can see tracking result starting from Dec 21 in http://track-chinapost.com/startairmail.php.

this is the 48 hours rule to verify if seller gave you fake tracking number.

kva923
Newbie
Posts: 13
Post Re: unable to track my package
on: December 30, 2014, 07:23
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So should I assume that my package is NEVER going to arrive OR should I wait ?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: unable to track my package
on: December 30, 2014, 07:29
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Quote from kva923 on December 30, 2014, 07:23
So should I assume that my package is NEVER going to arrive OR should I wait ?

i don't know if you really need the goods or not. if you really need it and don't care seller delay shipment, you can wait until buyer protection deadline. maybe seller will ship the goods in future, maybe he is a real cheater, you never know.

if you don't want wait , you can open dispute and claim refund from paypal/aliexpress. as the tracking number is invalid at this moment, you can get refund easily.

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