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Author Topic: please help
starday
Newbie
Posts: 3
Post please help
on: October 31, 2018, 06:02
New Topic

my shipment in global.cainiao Logistics order has been created (AliExpress platform)
10/25/2018 17:15:03
and in track-chinapost
shipping notice received from seller( AliExpress )
i ask you about my order the seller he said
very sorry to tell you ,we find the item return to us,sorry again,we sent it again
and i Saied to him when the trace will be updated
He told me waiting 2-3 days
What does that mean and what should I do now?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: please help
on: October 31, 2018, 08:35
New Topic

Logistics order has been created (AliExpress platform) means your seller told China Post he plans to ship the goods but never actually shipped anything yet.

You should push seller to ship the goods immediately. Tell him if you can not track real shipment location info, you will open dispute to aliexpress against fraud shipment.
starday
Newbie
Posts: 3
Post Re: please help
on: October 31, 2018, 08:48
New Topic

he said i sent the order and check track 2-3 days
jiji
Beginner
Posts: 34
Post Re: please help
on: October 31, 2018, 13:11
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What is your tracking number ?
starday
Newbie
Posts: 3
Post Re: please help
on: October 31, 2018, 21:34
New Topic

Quote from jiji on October 31, 2018, 13:11
What is your tracking number ?

RY360057805CN
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: please help
on: November 1, 2018, 01:14
New Topic

http://track-chinapost.com/result_china.php?order_no=RY360057805CN shows only result "shipping notice received from seller". This means your seller told China Post he plans to ship the goods but never actually shipped anything yet.

You should push seller to ship the goods immediately. Tell him if you can not track real shipment location info, you will open dispute to aliexpress against fraud shipment.
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