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Author Topic: frozen order please help
rahulrahul-
lll
Beginner
Posts: 41
Post frozen order please help
on: May 21, 2014, 08:17
New Topic

RC916388684CN stuck for 6 days in customs warehouse.

checked in the website

http://track-chinapost.com/startairmail.php

today 21 st may when i checked in alixpress.com wesite it shows

Order Number:
62014499148792
Status:
Frozen Orders

i chatted with live chat messanger they told me

For your concerns about Order 62014499148792 , please note that the transaction for this order has been frozen since the supplier concerned is suspected of fraudulent business activities.

If the seller has already claimed the case, our Trade Security Team will follow up the case within 7-14 business days and you can sign in your account to check the order status.

if the seller does not respond the case within the 7 business days, the refund will be made to your original account that you purchase.

so i will get refund in my credit card or which account i do not understand.

please help.
rahulrahul-
lll
Beginner
Posts: 41
Post Re: frozen order please help
on: May 21, 2014, 08:19
New Topic

please help will i get my money back.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: frozen order please help
on: May 21, 2014, 16:41
New Topic

Quote from rahulrahullll on May 21, 2014, 08:19
please help will i get my money back.

if you paid by credit card, money will be returned to your credit card, if by debit card, then it will go into your bank account.
rahulrahul-
lll
Beginner
Posts: 41
Post Re: frozen order please help
on: May 21, 2014, 20:14
New Topic

frozen orders are always refunded or sometimes after few days again the order comes back in action in tracker and i have a possibility to get my order.

actually i ordered a projector and i need it desperately but RC916388684CN is stuck for 14 days in customs warehouse.

i chatted with live chat messanger they told me

For your concerns about Order 62014499148792 , please note that the transaction for this order has been frozen since the supplier concerned is suspected of fraudulent business activities.

If the seller has already claimed the case, our Trade Security Team will follow up the case within 7-14 business days and you can sign in your account to check the order status.

if the seller does not respond the case within the 7 business days, the refund will be made to your original account that you purchase.

PLEASE TELL ME IF THERE IS ANY POSSIBILITY OF GETTING THE ITEM I ORDERED.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: frozen order please help
on: May 21, 2014, 20:52
New Topic

Quote from rahulrahullll on May 21, 2014, 20:14
frozen orders are always refunded or sometimes after few days again the order comes back in action in tracker and i have a possibility to get my order.

actually i ordered a projector and i need it desperately but RC916388684CN is stuck for 14 days in customs warehouse.

i chatted with live chat messanger they told me

For your concerns about Order 62014499148792 , please note that the transaction for this order has been frozen since the supplier concerned is suspected of fraudulent business activities.

If the seller has already claimed the case, our Trade Security Team will follow up the case within 7-14 business days and you can sign in your account to check the order status.

if the seller does not respond the case within the 7 business days, the refund will be made to your original account that you purchase.

PLEASE TELL ME IF THERE IS ANY POSSIBILITY OF GETTING THE ITEM I ORDERED.

aliexpress already told that the seller is a cheater, you will not get the goods. the money will be refunded to you. you may try to buy from other sellers.
rahulrahul-
lll
Beginner
Posts: 41
Post Re: frozen order please help
on: May 23, 2014, 22:39
New Topic

new update

alixpress suddenly changed status of RC916388684CN from frozen order to the seller has shipped your order.

they also send me a email that they contacted the seller and he responded so they made change in order status.

e-mail exactly is

Your order has been unfrozen

Based on the supplier’s evidence, we have decided to unfreeze Order You may proceed with the transaction.
AliExpress strives to continuously improve our trading environment. Thank you for your understanding and continued support.

Sincerely,
AliExpress Trade Security Department

but tracking status in

http://track-chinapost.com/startairmail.php

has not changed since 8 th may

in alixpress website it gives only one option open dispute

what should i do right now should i wait for some days or should i open dispute

please help me

thank you.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: frozen order please help
on: May 24, 2014, 01:57
New Topic

you can wait two weeks and track it again. if still not arrive India, then open dispute.
yabesh-
nelson
Newbie
Posts: 1
Post Re: frozen order please help
on: November 23, 2014, 12:50
New Topic

my Order Number:
64504842828744

Status:Frozen Orders
Tracking Number RA877486586CN
but not Track what can i do sir
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: frozen order please help
on: November 23, 2014, 17:45
New Topic

Quote from yabesh nelson on November 23, 2014, 12:50
my Order Number:
64504842828744

Status:Frozen Orders
Tracking Number RA877486586CN
but not Track what can i do sir

your seller did not ship the goods yet. read this http://track-chinapost.com/?p=461
bookiebear
Newbie
Posts: 1
Post Re: frozen order please help
on: March 20, 2015, 23:20
New Topic

My order was frozen how long does it take it get my money back it says the seller is refusing to give up the money
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