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Author Topic: returned item
Essa Fayez
Newbie
Posts: 3
Post returned item
on: May 21, 2022, 19:07
New Topic

hi

I just ordered an item online and submitted all my details.

when the item arrived in my country, the item was not delivered cause they did not recognize. the owner.
then it get shipped back to china.
how should I claim it back and sent again ?

chinapostv-
olunteer
Administrator
Posts: 32772
Post Re: returned item
on: May 21, 2022, 20:05
New Topic

Unfortunately, if the parcel was returned, you can't claim it back.

If this is seller's fault(print wrong address or receiver name etc), you can open dispute to paypal/aliexpress for refund.

iotueglino-
ivoiessi
Pro
Posts: 514
Post Re: returned item
on: May 22, 2022, 16:04
New Topic

You can post in this topic the track code ?

Essa Fayez
Newbie
Posts: 3
Post Re: returned item
on: May 22, 2022, 21:08
New Topic

this is the tracking number

RV592511528CN

iotueglino-
ivoiessi
Pro
Posts: 514
Post Re: returned item
on: May 22, 2022, 21:25
New Topic

Open immediatly a dispute for total refund. The item has been imported in China, China Post must delivered the parcel to sender and the return shipment is complete.

Essa Fayez
Newbie
Posts: 3
Post Re: returned item
on: June 29, 2022, 07:35
New Topic

Quote from iotueglinoivoiessi on May 22, 2022, 21:25
Open immediatly a dispute for total refund. The item has been imported in China, China Post must delivered the parcel to sender and the return shipment is complete.

how to open a dispute ?

chinapostv-
olunteer
Administrator
Posts: 32772
Post Re: returned item
on: June 29, 2022, 07:41
New Topic

if you paid with paypal/aliexpress/ebay/amazon, contact their customer service or resolution center to open dispute. You can also call your credit card bank to file charge back.

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