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Author Topic: LA003422918HK at custom
Lemon G
Newbie
Posts: 4
Post LA003422918HK at custom
on: September 15, 2021, 01:51
New Topic

Hello, my parcel (tracking no. LA003422918HK) has been held at custom since Aug 21. I called China Post but they are not able to help me but asked me to wait. Could you help me expedite the custom release of this parcel? Thanks.

chinapostv-
olunteer
Administrator
Posts: 28842
Post Re: LA003422918HK at custom
on: September 15, 2021, 01:57
New Topic

are you the receiver? https://track-chinapost.com/startairmail.php shows LA003422918HK arrived Shenzhen customs on Aug 21. You need to make customs clearance. Please Call China Post hotline 11185, they will tell you how to make customs clearance.

Lemon G
Newbie
Posts: 4
Post Re: LA003422918HK at custom
on: September 15, 2021, 02:48
New Topic

I called the hotline, they aren't able to help me because it is an international parcel. How do I clear customs?

chinapostv-
olunteer
Administrator
Posts: 28842
Post Re: LA003422918HK at custom
on: September 15, 2021, 03:14
New Topic

Quote from Lemon G on September 15, 2021, 02:48
I called the hotline, they aren't able to help me because it is an international parcel. How do I clear customs?

Are you sure that 11185 doesn't help you? Or just because you can't speak Chinese to communicate with them? 11185 know how to do customs clearance.

Anyway, if you can't get help from 11185, then you have go to 深圳邮件处理中心报关大厅 in person. Bring your ID, china smart phone which can make online payment and the tracking number. The import procedure is very complicated, if you can't speak Chinese, please find a Chinese friend to go with you.

Lemon G
Newbie
Posts: 4
Post Re: LA003422918HK at custom
on: September 15, 2021, 03:32
New Topic

Yes, I called these numbers +861011185 or +861011183 and was speaking Mandarin to them. They cannot help me on the phone for international parcels.

chinapostv-
olunteer
Administrator
Posts: 28842
Post Re: LA003422918HK at custom
on: September 15, 2021, 04:04
New Topic

you called wrong number which belong to China Post Beijing office. You are not in Shenzhen? You need call local 11185 from Shenzhen where your parcel is located.

If you call from oversea, call +8675511185. However, I don't think 11185 can speak good English. Please be noted that, China is not a country like India or Philippine where many people can speak English, less than 0.1 percent Chinese population can speak fluent English.

Lemon G
Newbie
Posts: 4
Post Re: LA003422918HK at custom
on: September 15, 2021, 09:13
New Topic

Thank you for your clarification. Can you tell me which website to go for contacting Shenzhen Post Office for the return of the parcel to the sender?

chinapostv-
olunteer
Administrator
Posts: 28842
Post Re: LA003422918HK at custom
on: September 15, 2021, 17:58
New Topic

If none make customs in specific time frame, China Post will return the item back to sender automatically,

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