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Author Topic: Delivery problem
chinapostv-
olunteer
Administrator
Posts: 46470
Post Re: Delivery problem
on: February 18, 2021, 18:23
New Topic

You'd better call Portugal post (CTT) for customs duty detail. They are the authority to answer such question.

josemazeve-
do
Newbie
Posts: 8
Post Re: Delivery problem
on: March 6, 2021, 19:39
New Topic

Hello, apparently my order has been seized by the customs because it is a fake watch and what I ordered was a look a like but never the fake watch. What should I do? Thanks

chinapostv-
olunteer
Administrator
Posts: 46470
Post Re: Delivery problem
on: March 6, 2021, 19:46
New Topic

Quote from josemazevedo on March 6, 2021, 19:39
Hello, apparently my order has been seized by the customs because it is a fake watch and what I ordered was a look a like but never the fake watch. What should I do? Thanks

If this is a purchase from paypal/aliexpress/amazon, you can open dispute to their customer service and claim refund.

josemazeve-
do
Newbie
Posts: 8
Post Re: Delivery problem
on: March 6, 2021, 19:48
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it was dhgate. What do i do? Thanks

chinapostv-
olunteer
Administrator
Posts: 46470
Post Re: Delivery problem
on: March 7, 2021, 00:16
New Topic

contact DHLgate customer service and open dispute for refund.

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