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Author Topic: Parcel CC199782277CA not moving
pedrorriar
Newbie
Posts: 5
Post Parcel CC199782277CA not moving
on: April 26, 2017, 00:16
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I sent a parcel for return to Shenzhen for return in November, tracking # C199782277CA

it is now late April and has not been delivered, what is taking so long? 5 months seems a little ridiculous in this day and age, doesn't it?
can someone please help me?

this is the latest log:

Parcel No.CC199782277CA tracking result
2016-11-26 10:58:00.0 Canada received
2016-11-26 10:59:00.0 arrive Canada Vancouver Transit Station
2016-12-03 12:32:00.0 leaving Vancouver
2016-12-03 12:32:00.0 Vancouver export customs cleared
2017-01-07 09:08:19.0 Shanghai Transit Station import customs scan
2017-01-07 10:43:45.0 Shanghai Transit Station import customs cleared (domestic transit )
2017-01-12 09:37:06.0 Shenzhen Transit Station import customs scan
2017-01-12 13:17:49.0 Shenzhen Transit Station import customs cleared (domestic transit )
2017-01-12 19:53:36.0 arrive ??dept. delivery office
2017-01-13 09:17:08.0 ??dept. attempt delivery
2017-01-13 16:31:22.0 arrive ??dept. delivery office
2017-03-19 12:00:54.0 arrive ??dept. delivery office
2017-03-19 14:37:27.0 ??dept. ?rejected
2017-03-19 14:37:27.0 Shenzhen city ??post dept. received
2017-03-19 14:45:24.0 Shenzhen city ??post dept. customs scan
2017-03-19 17:24:15.0 leaving Shenzhen city ??post dept. ,next station Shenzhen center
2017-03-22 13:36:03.0 Shenzhen Transit Station export security scan ,remark (rejected )
2017-03-22 16:02:05.0 Shenzhen Transit Station rejected ,remark (????)
2017-03-22 16:03:53.0 Shenzhen Transit Station export customs scan (domestic transit )
2017-03-23 10:04:13.0 Guangzhou Transit Station export security scan ,remark (rejected )
2017-03-23 12:31:48.0 Guangzhou Transit Station rejected ,remark (????)
2017-03-23 12:32:05.0 Guangzhou Transit Station export customs cleared

chinapostv-
olunteer
Administrator
Posts: 46211
Post Re: Parcel CC199782277CA not moving
on: April 26, 2017, 03:33
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C199782277CA failed delivery on Jan 13 and was returned to Canada.
pedrorriar
Newbie
Posts: 5
Post Re: Parcel CC199782277CA not moving
on: April 26, 2017, 14:01
New Topic

Then why does the tracking information place it in Guangzhou transit station customs cleared March 23, 2017?
chinapostv-
olunteer
Administrator
Posts: 46211
Post Re: Parcel CC199782277CA not moving
on: April 26, 2017, 14:04
New Topic

2017-03-23 12:32:05.0 Guangzhou Transit Station export customs cleared means the parcel going outbound china. it is export customs clearance, not import .
pedrorriar
Newbie
Posts: 5
Post Re: Parcel CC199782277CA not moving
on: April 26, 2017, 14:05
New Topic

Also, can you provide any detail as to why the Jan. 13 failure occurred? Any more information in detail would be very helpful. Thank you for your responses.
pedrorriar
Newbie
Posts: 5
Post Re: Parcel CC199782277CA not moving
on: April 27, 2017, 01:37
New Topic

Are there any details or reason why the failure occurred Jan. 13? Was the address correct?

chinapostv-
olunteer
Administrator
Posts: 46211
Post Re: Parcel CC199782277CA not moving
on: April 27, 2017, 02:34
New Topic

China Post does not record post failure reason to public. Base on my experience on reading tracking result, your parcel address should be wrong or incomplete.
pedrorriar
Newbie
Posts: 5
Post Re: Parcel CC199782277CA not moving
on: April 28, 2017, 00:47
New Topic

Thank you, for your responses, Very helpful so far. One last question. Is there any way to inquire or verify the reason for failure privately with receipts? (I shipped the item)

This item is a return of merchandise purchased through paypal. Because of delivery failure, I will not be reimbursed $350 in addition, I had to pay this shipping cost (another $70). And because it did not reach destination, the item, which I don't want, is now being returned to me, where I will likely have to pay the return shipping.

Any detail as to whether or not the seller, provided the wrong address, or refused to accept/pick up this package would very helpful to me.

Thank you once again for your help.
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