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Author Topic: order is lost
brytx76
Newbie
Posts: 3
Post order is lost
on: December 13, 2014, 18:49
New Topic

i have checked with ups they say that the shipper is preparing to ship then nothing. since the 28th of novmber i am showing it has been scanned by customers 3 times. could someone please please help me how do you file a formal inquiry here is my tracking code RH101913885CN thank you for any help
samuel123a-
bc
Advanced
Posts: 74
Post Re: order is lost
on: December 13, 2014, 18:57
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Hello brytx76,

The tracking number you have provided us is not a UPS tracking number but a china post one. You are able to track it on this website or on track-chinapost.com

I have tracked the package for you and your package is still in China in status "Export customs scan" which you can read more about here: http://track-chinapost.com/?p=465

Due to christmas holiday status-updates are very slow now. Please be patient.

F.A.Q: Click here

Have a good and awesome day!

Samuel
samuel123a-
bc
Advanced
Posts: 74
Post Re: order is lost
on: December 13, 2014, 19:01
New Topic

Quote from brytx76 on December 13, 2014, 18:49
i have checked with ups they say that the shipper is preparing to ship then nothing. since the 28th of novmber i am showing it has been scanned by customers 3 times. could someone please please help me how do you file a formal inquiry here is my tracking code RH101913885CN thank you for any help

If you have ordered from Aliexpress I know you can open the order and you will see a button clearly labeled "Open dispute" if the seller really shipped your order.

F.A.Q: Click here

Have a good and awesome day!

Samuel
brytx76
Newbie
Posts: 3
Post Re: order is lost
on: December 13, 2014, 19:10
New Topic

its been scanned by customs three times is that something to worry about

brytx76
Newbie
Posts: 3
Post Re: order is lost
on: December 13, 2014, 19:11
New Topic

RH101913885CN 2014 Received by China Post Shanghai USA 20141124 1737
RH101913885CN 2014 Export Security Scan Shanghai USA 20141126 0029
RH101913885CN 2014 Export Customs Scan Shanghai USA 20141126 0118
RH101913885CN 2014 Export Customs Scan Shanghai USA 20141128 1317
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: order is lost
on: December 13, 2014, 20:01
New Topic

Quote from brytx76 on December 13, 2014, 19:11
RH101913885CN 2014 Received by China Post Shanghai USA 20141124 1737
RH101913885CN 2014 Export Security Scan Shanghai USA 20141126 0029
RH101913885CN 2014 Export Customs Scan Shanghai USA 20141126 0118
RH101913885CN 2014 Export Customs Scan Shanghai USA 20141128 1317

the status is normal. no need worry. it should arrive by New Year.
soroush_s8-
n
Newbie
Posts: 2
Post order stuck in Shanghai
on: January 2, 2015, 11:28
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Hi, all of my orders from aliexpress that wen to Shanghai:Export customs scan stuck in this status for more than 6 weeks, not just 1 ,all of them,i send you some of them, please tell what is wrong?
RH089787365CN
RJ247932362CN
RJ250295436CN
RJ279915621CN
RH091815215CN
mikep47
Pro
Posts: 323
Post Re: order is lost
on: January 3, 2015, 23:24
New Topic

RJ279915621CN arrived at Iran customs today. If it took so long for this one, I am sure the others will arrive shortly.
ayush
Newbie
Posts: 22
Post Re: order is lost
on: January 4, 2015, 06:27
New Topic

RJ291595072CN is still sent to airline since 11 december 2014
Is my parcel lost or will it not deliever to me till now 4 january 2015 it had not arrived the destination country i think my parcel is being lost
Can anyone help me
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: order is lost
on: January 4, 2015, 07:19
New Topic

Quote from ayush on January 4, 2015, 06:27
RJ291595072CN is still sent to airline since 11 december 2014
Is my parcel lost or will it not deliever to me till now 4 january 2015 it had not arrived the destination country i think my parcel is being lost
Can anyone help me

not necessarily lost. it should be delayed by rush season. if no battery inside, please wait 2 more weeks, t should arrive.
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