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Author Topic: No update since Dec 4th, 2014
yasminb
Newbie
Posts: 4
Post No update since Dec 4th, 2014
on: January 14, 2015, 17:38
New Topic

Hello,

I order an item off of iOffer on November 4th, 2014 and I was given this tracking number:

RH084763883CN

It's says it was shipped out November 19th, 2014 and Canada received it on December 4th, 2014 but there has not been an update since, can you please tell me what's going on.

Track History:

Track History
Date Time Location Description
2014/12/04 22:50 DIEPPE Item processed
2014/11/19 04:15 CNSHAA, China International item has left originating country and is en route to Canada
2014/11/17 17:32 200237,China International item mailed in originating country

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: No update since Dec 4th, 2014
on: January 14, 2015, 17:47
New Topic

anything of your parcel shows in this list http://track-chinapost.com/?p=650 ?

mikep47
Pro
Posts: 323
Post Re: No update since Dec 4th, 2014
on: January 15, 2015, 05:51
New Topic

It doesn't matter if it's on that list, it has reached Canada and I assume was lost by Canada Post. I don't believe there are any customs in Dieppe, is it the final destination?
yasminb
Newbie
Posts: 4
Post Re: No update since Dec 4th, 2014
on: January 19, 2015, 16:33
New Topic

No it's not the final destination and I called Canada Post and they said I have to contact China Post, I do not know what to do.
yasminb
Newbie
Posts: 4
Post Re: No update since Dec 4th, 2014
on: January 19, 2015, 16:35
New Topic

No my item is a pair of boots

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: No update since Dec 4th, 2014
on: January 19, 2015, 18:38
New Topic

http://track-chinapost.com/start_canadapost.php shows the parcel arrived Canada on Dec 4th. Those info are from Canada Post. If they can not help you, I believe the parcel should be lost by Canada Post.
yasminb
Newbie
Posts: 4
Post Re: No update since Dec 4th, 2014
on: January 21, 2015, 18:36
New Topic

I contacted Canada Post again today and they said that the seller has to call them and open an investigation, is this true?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: No update since Dec 4th, 2014
on: January 21, 2015, 20:10
New Topic

Quote from yasminb on January 21, 2015, 18:36
I contacted Canada Post again today and they said that the seller has to call them and open an investigation, is this true?

yes. only seller(shipper) has contract with china post. China Post will not deal with receiver directly.
mikep47
Pro
Posts: 323
Post Re: No update since Dec 4th, 2014
on: January 23, 2015, 02:26
New Topic

Even if your seller is willing to do this (unlikely), it's a very long process. I suggest request a refund or re-ship from seller.
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