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Author Topic: No update for over a month
evilcookie-
911
Newbie
Posts: 4
Post No update for over a month
on: November 6, 2017, 03:52
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Hello my package hasn't moved for over a month, what is going on? Here is my tracking number: RF961838469CN

What does "Suzhou center export customs cleared" mean? Thanks!
evilcookie-
911
Newbie
Posts: 4
Post Re: No update for over a month
on: November 6, 2017, 03:53
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By the way, package is shipping to Canada.
chinapostv-
olunteer
Administrator
Posts: 46765
Post Re: No update for over a month
on: November 6, 2017, 04:11
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RF961838469CN left China for Canada on Oct 1st. it should have arrived Canada long time ago. However, as per Globalmail and CBC news report, Canada Post often wait about 30 to 80 days to process international airmail parcel and causes a lot of complaint. So far, they do not give any solution to speed up the procedure. You can do nothing but waiting.

In future, I suggest you use China Post ePacket to ship parcel from China to Canada. ePacket is about 5 Dollars more expensive than airmail but much faster and reliable. Canada Post give high priority on processing ePacket from China.
evilcookie-
911
Newbie
Posts: 4
Post Re: No update for over a month
on: November 6, 2017, 04:35
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Is there any way I can check on the status of the international airmail processing?
chinapostv-
olunteer
Administrator
Posts: 46765
Post Re: No update for over a month
on: November 6, 2017, 05:27
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Unfortunately Canada post does not allow user to check international parcel processing status.
evilcookie-
911
Newbie
Posts: 4
Post Re: No update for over a month
on: November 6, 2017, 05:45
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Thank you for the quick responses! I guess I just have to play the waiting game.
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