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Author Topic: my package from USA to China
lingian
Newbie
Posts: 5
Post my package from USA to China
on: April 15, 2017, 04:19
New Topic

I returned a package in the original bag from USA to a company in Shanghai. It has a tracking number EW 000308043US, which shows it has been in customs in Shanghai since 4/11. What can I do to get it moved to the company, which sent me defective goods? The goods originated in China, so I don't see the problem in customs. I copied all the address and names on the original mailing label.
I need this company to receive the goods so they can start my refund.
Any suggestions?
Thanks.

Hi. I returned a package from USA to China. It has tracking EW 000308043US, which shows it is in China customs in Shanghai. It has been there since March 11. When will it get to the company, or is it stuck?
chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: my package from USA to China
on: April 15, 2017, 06:24
New Topic

the parcel released from customs on April 11. normally it will be released to receiver in 1 week if he is in shanghai area.
lingian
Newbie
Posts: 5
Post Re: my package from USA to China
on: April 15, 2017, 15:51
New Topic

Wow. That was a quick reply! Thanks. Will the tracking show when it gets to the company?

Hi. I returned a package from USA to China. It has tracking EW 000308043US, which shows it is in China customs in Shanghai. It has been there since March 11. When will it get to the company, or is it stuck?
lingian
Newbie
Posts: 5
Post Re: my package from USA to China
on: April 23, 2017, 16:29
New Topic

This package has still not changes its progress: it still notes it as being in customs. Also, to whom do I complain that this seems to be a scam company, since it operates as a Spanish website, and sent shoes that were not even remotely what was ordered? They now also refuse to refund the money for what they acknowledge were the "wrong" merchandise.

Hi. I returned a package from USA to China. It has tracking EW 000308043US, which shows it is in China customs in Shanghai. It has been there since March 11. When will it get to the company, or is it stuck?
chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: my package from USA to China
on: April 24, 2017, 00:41
New Topic

normally you should not buy from non-name websites. too many our users have reported scams from them.

We only suggest our user from big name website such as amazon, ebay, aliexpress etc if you plan to order from oversea.
lingian
Newbie
Posts: 5
Post Re: my package from USA to China
on: April 24, 2017, 03:45
New Topic

Yes. The website had the name of a famous Spanish shoe brand, and I was astonished to find it was located in China!

Hi. I returned a package from USA to China. It has tracking EW 000308043US, which shows it is in China customs in Shanghai. It has been there since March 11. When will it get to the company, or is it stuck?
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