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Author Topic: I need help
orionfrg
Newbie
Posts: 3
Post I need help
on: September 15, 2017, 18:35
New Topic

I need help with this package, the latest tracking info is given below by chinapost tracking;

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LK454112261HK HONG KONG CANADA On route
History Detail
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Local date/time Activity Location Remarks
2017/8/29 14:12 Received by Post Office
2017/8/31 14:10 Departure export customs HK AMC
--

From canadapost.ca
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2017/08/31 14:10 HKHKGA International item has left originating country and is en route to Canada
2017/08/29 14:12 International item mailed in originating country
--
It hasn't been updated since August the 31st. My question is, what happens in these cases? What is the maximum time it can take for the status of this package to be updated? Normally an epacket takes one or two weeks maximum to arrive. This is the first time this happens. Thank you in advance.

anivia
Newbie
Posts: 2
Post Re: I need help
on: September 15, 2017, 20:28
New Topic

I think Richmond might be backed up. Same thing is happening to me except mine was on the 9th.
2017/09/09 10:42 International item has left originating country and is en route to Canada
Hopefully next week both our packages will get through
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: I need help
on: September 16, 2017, 15:30
New Topic

http://track-chinapost.com/track_global.php shows the parcel left Hong Kong for canada on Aug 31. It should be in Canada customs now. Normally canada import processing might take 10 to 30 days, you need some patient.
orionfrg
Newbie
Posts: 3
Post Re: I need help
on: September 27, 2017, 06:31
New Topic

Quote from chinapostvolunteer on September 16, 2017, 15:30
http://track-chinapost.com/track_global.php shows the parcel left Hong Kong for canada on Aug 31. It should be in Canada customs now. Normally canada import processing might take 10 to 30 days, you need some patient.

September 27 and still nothing, the package is still "en route" how long should I wait to consider it lost? almost 30 days have passed.

chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: I need help
on: September 27, 2017, 06:43
New Topic

shipping time from Hong Kong to canada takes only 2 to 5 days. But Canada post import processing and sorting might take up to 90 days. CBC news has already reported many complaint against Canada Post international parcel department. But they refuse to do any improvement.

What can i tell you is that your parcel is NOT lost. Its status is still in normal time frame, you can do nothing but patiently wait.
orionfrg
Newbie
Posts: 3
Post Re: I need help
on: September 27, 2017, 19:02
New Topic

Quote from chinapostvolunteer on September 27, 2017, 06:43
shipping time from Hong Kong to canada takes only 2 to 5 days. But Canada post import processing and sorting might take up to 90 days. CBC news has already reported many complaint against Canada Post international parcel department. But they refuse to do any improvement.

What can i tell you is that your parcel is NOT lost. Its status is still in normal time frame, you can do nothing but patiently wait.

Thank you, I am just worried because 2 out of 3 packages that were sent almost in the same time frame are already here, that is why I'm wondering if I should wait longer or file a claim. I will keep waiting. Thank you for your help.

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