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Author Topic: Hi, i have a problem
joshkim091-
5
Newbie
Posts: 8
Post Hi, i have a problem
on: October 16, 2014, 05:32
New Topic

My family sent me 2 packages at the same time, yet i have only received one. My tracking code is EZ 065934320 US, and my family used United States Postal Service (U.S.P.S).

as i have already stated, i only received one. i used the tracking number and it says: ATTEMPTED DELIVERY ABROAD and this was on 10/12/2014.

why did one package come to me, yet the other has not?

Thanks.
joshkim091-
5
Newbie
Posts: 8
Post Re: Hi, i have a problem
on: October 16, 2014, 05:35
New Topic

The package i have not received is a heavy box, filled with a 3 month supply of protein powder, and multi vitamins.

chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: Hi, i have a problem
on: October 16, 2014, 06:23
New Topic

the parcel arrived EMS Shanghai on Oct 13 but failed delivery. You should call EMS Shanghai 11183 immediately. It will be returned to USA very soon.
joshkim091-
5
Newbie
Posts: 8
Post Re: Hi, i have a problem
on: October 16, 2014, 07:08
New Topic

thank you for the reply, but what is EMS shanghai 11183? i looked that up but couldn't find the #. could you be so kind to give me a number i can call? also, i do not speak chinese very well, will this be a problem?
joshkim091-
5
Newbie
Posts: 8
Post Re: Hi, i have a problem
on: October 16, 2014, 07:11
New Topic

so if you could give me a phone number i can call, that would be greatly appreciated! thanks
joshkim091-
5
Newbie
Posts: 8
Post Re: Hi, i have a problem
on: October 16, 2014, 07:21
New Topic

EMS, express mail service shanghai, im pretty sure USPS does not have one in shanghai, so i have no idea who to call. i thought this website was for china post customers, yet i find it impossible to find a phone # on the internet.
chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: Hi, i have a problem
on: October 16, 2014, 07:51
New Topic

11183 is EMS local phone number in shanghai. your USPS parcel is delivered through EMS Shanghai.
joshkim091-
5
Newbie
Posts: 8
Post Re: Hi, i have a problem
on: October 16, 2014, 08:18
New Topic

okay, thank you very much
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