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Author Topic: Has this left China
Bobw55
Newbie
Posts: 7
Post Has this left China
on: April 20, 2015, 15:41
New Topic

Tracking # CP303577189CN
It looks like this may have departed China to the USA but can not tell.
Can you help?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Has this left China
on: April 20, 2015, 15:54
New Topic

CP303577189CN was just shipped. this is surface parcel which is not accurate arrival and might be very very slow. you might need to wait from 6 weeks to 6 MONTHs.
Bobw55
Newbie
Posts: 7
Post Re: Has this left China
on: April 21, 2015, 03:14
New Topic

Supplier is insisting that item was shipped via AIR?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Has this left China
on: April 21, 2015, 04:18
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if the parcel was shipped by air, you should get the parcel within 3 weeks. so if you can not get the parcel by May 7, you can open dispute and claim refund from seller.
Bobw55
Newbie
Posts: 7
Post Re: Has this left China
on: April 21, 2015, 11:29
New Topic

I am confused.
First person said it was shipped via SURFACE.
Second person did not confirm this.
How do I find out how item was sent?
Shipped by AIR, or shipped by SURFACE (Boat)
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Has this left China
on: April 21, 2015, 14:39
New Topic

if you insist the parcel is shipped by air, see if you can get the parcel by May 7. If not, then what I said is true and you need to open dispute.
Bobw55
Newbie
Posts: 7
Post Re: Has this left China
on: April 21, 2015, 15:24
New Topic

So how do I find out if this was shipped by SURFACE or AIR?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Has this left China
on: April 21, 2015, 18:15
New Topic

CP303577189CN is surface parcel format. Airmail tracking number is starting from "R". however, sometimes,for different reasons, China Post stuff might put CP parcel into "R" parcel containers. If this happens to your parcel, you are lucky.

Bobw55
Newbie
Posts: 7
Post Re: Has this left China
on: April 22, 2015, 03:38
New Topic

chinapost volunteer:

Thank you for that explanation.
Bobw55
Newbie
Posts: 7
Post Re: Has this left China
on: April 23, 2015, 20:51
New Topic

After speaking with the POSTAL SERVICE in the USA, they tell me they can not assist me unless they know the method of shipment and the invoice or container number. Is there any way you can assist me with this?
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